Shipped directly from beautiful Kentucky, your hand-forged knives arrive in just 2–5 days across the US (with express 2-Day shipping available for faster delivery).🇺🇸 --NorthernKnife proudly hand-forges every knife with premium materials and timeless craftsmanship. More than simple knives, we create masterpieces of design and quality that elevate your cooking experience forever.
Northernknife (northernknife.com) has 617 customer reviews on Five Star Index, with an average rating of 3.8 out of 5.
Also known as
northernknife.com
Website
northernknife.com
Category
Bathroom & Kitchen
Location
Delaware, Delaware
Listed on Five Star Index
2026
About these reviews
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The company replied to 94% of reviews.
Latest
Most recent review: October 2026.
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I purchased the Loki Black series knife as a gift for my boyfriend. He used it once and the black coating was already chipping off. It’s a cool looking knife, but not practical.
Response from NorthernknifeJan 13, 2026
We’re really sorry to hear this and completely understand your disappointment. This is not the experience we want anyone to have, especially when the knife was purchased as a gift. The Black series coating is designed for durability, so chipping after first use is not normal, and we sincerely apologize for this issue.
We’d like to make this right by offering a replacement or a full refund, depending on your preference. Please contact our customer service with your order number and reference this review, and our team will take care of it promptly. Thank you for your honest feedback, it helps us improve, and we’re sorry again for the inconvenience caused. 🙏🔪
SF
Susan F.
Scam Business!
Scam Business!! Says hand forged, blah blah blah. The knives are mass-produced in China and the company name has been added. You can find the same knives all over Amazon with different company names. I ordered on December 10, 2025. Said 5-7 day shipping. Kept getting ads and emails with coupons and delivery by Christmas. Nothing. I contacted the company, asked when my order would ship. No response. I started to do homework on the company and found all the bad reviews and see they only have a P.O. box. I asked for a refund asap. Then I get an email they are sorry for the delay and my order would ship within 48 hours. Nothing. I asked for another refund. Then I filed a PayPal Claim. Then I get a UPS tracking notification and an email saying oh sorry your order has already shipped now. That I can refuse it. And I will be charged a restocking fee as well as a return shipping fee. What the heck?? Also, I will need to send photos of the knives to see if it even falls in their policy guidelines for a return. So this is how they do not have to refund you. This is bad business. I have filed complaints with the BBB and the Attorney General in their state. Still waiting for PayPal to refund my money. I will refuse anything that does arrive. Buyers Beware!!
Response from NorthernknifeJan 13, 2026
We’re truly sorry to read this and understand how upsetting and frustrating this experience has been for you. This is absolutely not the experience we want any customer to have, and we take your concerns very seriously.
First, we want to clarify that our knives are hand-forged according to our manufacturing process, and we stand behind the craftsmanship and materials used. That said, we understand if the product did not meet your personal expectations, and we respect your opinion.
Regarding shipping and communication, the delays you experienced were due to the holiday season and an exceptional surge in demand, which unfortunately impacted both processing times and customer service response times. We sincerely apologize for the lack of timely communication, this should have been handled much better on our side. We have since taken corrective measures to ensure this does not happen again in the future.
Concerning your refund request and PayPal claim, once an order has been processed and handed over to the carrier, our system automatically updates the status, which can create confusion if a refund request is submitted at the same time. You will not be forced into an unfair process, and we will fully cooperate with PayPal to ensure the matter is resolved correctly and fairly. If the package is refused or returned, we will work with PayPal to finalize the refund accordingly.
We sincerely apologize for the stress and inconvenience this caused and appreciate you taking the time to share your experience. Your feedback is taken seriously and helps us improve moving forward. 🙏
BW
Bill W.
Do not trust a business that does not have a person to talk to if there is a problem or question.
I ordered 17 knives on Tuesday December 16th and paid for 2nd day air so the product would be there in time for our office party on Saturday December 20th. The knives arrived on Monday December 22nd. No where on the site did it say it would take four days just to ship. On top of this I could not get in touch with anyone at Northern Knife, I followed the instructions one their website and even reached out on three different social media accounts, they responded three days later. Lesson learned, DO NOT TRUST any business that does not have a customer service department where you can actually talk to someone. No one has even acknowledged my request for refund of the cost of 2nd day air…
Response from NorthernknifeJan 13, 2026
We’re truly sorry for this experience, and we completely understand your frustration. Paying for 2-Day Air and not receiving the order in time for an important event like an office party is disappointing, and we sincerely apologize for that.
The delay you experienced was caused by the holiday season and an exceptional surge in demand, which unfortunately affected processing times before orders were handed to the carrier. That said, we fully acknowledge that this was not clearly communicated and that you should have been able to reach our team more easily. We agree that timely, human customer support is essential, and we’ve taken concrete steps to improve accessibility and response times so this does not happen again in the future.
Regarding the 2-Day Air charge, your request for a refund of the expedited shipping is valid, and our team will review and process this accordingly. Please contact our customer service once more with your order number and reference this review, and your case will be prioritized immediately.
We sincerely apologize for the inconvenience, the lack of timely communication, and the frustration this caused. Your feedback is taken very seriously and is helping us improve our service moving forward. 🙏🔪
MO
Morgan
Ordered end of November
Ordered end of November. Tracking number never worked. Now they can't find my order. Amazing company....
Response from NorthernknifeJan 13, 2026
We’re truly sorry for this experience, and we completely understand how frustrating this situation is. Ordering at the end of November and then having a tracking number that didn’t work, followed by difficulty locating the order, is not acceptable, and we sincerely apologize.
This issue occurred during the holiday season and an exceptional surge in demand, which unfortunately affected tracking updates and order visibility in some cases. That said, this does not excuse the confusion or lack of clarity you experienced. We’ve taken the necessary measures to ensure this does not happen again in the future.
Please rest assured, your order can be located and will either be delivered, resent, or refunded depending on your preference. If you contact our customer service again with your order details and reference this review, your case will be prioritized and resolved as quickly as possible. We’re very sorry for the inconvenience and appreciate you bringing this to our attention. 🙏🔪
LA
lankum
POOR SERVICE AND COMMUNICATION
POOR SERVICE - I ordered 6 Loki knives that should have made if for Christmas. Tracking says my order is still being fulfilled. No updates from customer service and no phone number to call. This sucks!!
Response from NorthernknifeJan 14, 2026
We’re really sorry to read this and we completely understand how frustrating this situation is, especially when the order was meant for Christmas.
This delay is not the experience we want any customer to have. During the holiday season we faced an exceptional surge in demand, which caused some orders to remain in fulfillment longer than expected. That said, the lack of clear updates and communication on your order is on us, and we sincerely apologize for that.
If your order is still showing as “being fulfilled,” it means something went wrong in the fulfillment or carrier handoff. This is not normal, and we want to fix it immediately.
Please contact our customer service again today and reference this review. Our team will:
Investigate your order priority
Either expedite the shipment or resend the full order at our own cost
Make sure you receive proper tracking and confirmation
We truly regret the disappointment this caused, especially around the holidays. Our knives mean a lot to us, and we’re confident that once you receive them, you’ll love them, but first we need to make this right.
Once again, our sincere apologies for the inconvenience and the poor communication.
MI
Mitch
Purchased to orders on the same day…
Purchased to orders on the same day total $900 AUD
Have received 1 part of order (18 days to deliver ) this was leather sleeves
Now we are a 24 days and still no knives have emailed requesting update 8 times with no response
was ordered as a Xmas present very disappointed with this process
Response from NorthernknifeJan 13, 2026
We’re truly sorry for the frustration and disappointment this has caused, and we completely understand how upsetting this situation is, especially given the value of the orders and that they were intended as Christmas gifts. Receiving only the leather sleeves after such a long wait and not getting responses to multiple emails is not acceptable, and we sincerely apologize.
The delays you experienced were due to the holiday season and an exceptional surge in demand, which unfortunately impacted both shipping timelines and customer service response times. That said, this does not excuse the lack of communication, and we’ve taken the necessary measures to ensure this does not happen again in the future.
Please rest assured, your knives have not been forgotten. They will either be shipped immediately or resent at our cost, depending on their current status. If you contact our customer service again with both order numbers and reference this review, your case will be prioritized and resolved as quickly as possible. We truly appreciate your patience and are very sorry for this experience. 🙏🔪
CK
Caitlin K.
If I could leave zero stars I would
If I could leave zero stars I would. Charged $101 for the Loki black series with 2 day expedited shipping paid for and NO communication regarding my order. I have sent 4 emails to customer service, attempted to call the number (which does not work) and NO replies back. Buyer beware ! It is a scam company
Response from NorthernknifeJan 13, 2026
We’re truly sorry to read this and completely understand how upsetting and frustrating this experience has been. Being charged for expedited shipping and then not receiving clear communication is not acceptable, and we sincerely apologize for that.
The delay and lack of response you experienced were due to the holiday season and an exceptional surge in demand, which unfortunately overwhelmed both our processing and customer service at that time. That said, this does not excuse the situation, and we’ve taken corrective measures to ensure this does not happen again in the future.
We want to be very clear that this is not a scam, and we stand behind our products and our customers. Your order will either be delivered as promised or fully refunded, including the expedited shipping fee if it was not honored. Please contact our customer service again with your order number and reference this review, and your case will be prioritized immediately for resolution.
We sincerely apologize for the stress this caused and appreciate you bringing this to our attention. 🙏🔪
MG
Maureen G.
I am very disappointed
I am very disappointed that after ordering two knives, the company began running 'a get one free ' offer. They refused my request to honor my order with this special offer.
Response from NorthernknifeDec 12, 2025
We’re very sorry for the frustration this caused and we completely understand why this felt disappointing. Our Buy 1 Get 1 Free and Buy 2 Get 2 Free offers are usually very limited-time promotions and typically last less than 24 hours. In cases where an order has not yet shipped, we do our best to add the extra knife when possible. Unfortunately, once an order has already been shipped, we’re unable to modify it.
We sincerely apologize for the inconvenience this may have caused. As a tip for future purchases, we run a major discount event every month on the 21st — what we call our ‘Blackjack Day’ — with some of our biggest offers of the year. We also regularly share exclusive discounts through our newsletter.
Thank you again for your order and for your understanding. We truly appreciate your support and apologize again for the inconvenience.
Best regards,
Damien
CEO & Co-Founder, NorthernKnife
