NorthernknifeReviews of northernknife.com

I placed two orders December 9th, one for 3 knives totaling approx $178 and one for the Sheaths that go with the knives. I received the Sheaths but no knives yet. I have contacted customer service twice with no response. I really hope this is not the way they do business all of the time. A little input would be great from them.

In der Hoffnung ein hochwertiges Messer bestellt zu haben, wurden wir mit Spam Emails bombardiert. Es gingen unzählige Emails mit rabattcodes ein. Oft mit der Betreffzeile "Achtung sie haben etwas vergessen " auch die email mit den tracking Angaben war nur ein link auf die shop Seite von Northern Knife. Nach knapp 2 Wochen kam das messer dann an. Natürlich aus China. Leider ohne Scheide. Es sieht ganz gut aus, wenn auch etwas kitschig. Aber das ist ja Geschmackssache. Zur Schärfe kann ich noch nichts sagen. Bestellen würde ich da aber nie wieder. Auch ein Härtegrad ist nicht zu ermitteln.

Same experience as those below. They advertise fast shipping but I ordered a knife on December 18th and still nothing. There is no transparency with shipping information. The only way to track it is on their website. My package was “turned over to USPS” a week ago and I haven’t heard a peep since. I reached out and was provided with a tracking number but it isn’t a USPS code and pulls nothing. Doesn’t seem like a legit company. HOWEVER, I will say that customer service has responded quickly and been very courteous.

Waited a very long time for knife to arrive then when it did I returned for a refund. Unnecessarily heavy and superfluous detail. These knifes are all about looking cool and not so much about functionality. The company is a typical one that gives the heavy sell up front with all the marketing etc but doesn’t deliver on the actual quality of product. I imagine these knifes are very cheap to produce and the company makes a massive profit. I would not recommend them you are much better off buying a fit for purpose Japanese knife or similar. Oh and you’ll get bombarded with marketing emails once you buy.

Same issue as everyone else. Can't get an answer from anyone anywhere or an actual shipping number. Ordered end of November and still nothing 2 days before Christmas. Biggest gift from my husband too. Order number 434609. If anyone can help.

I am very disappointed with this company. Absolutely no follow through and poor customer service. I placed an order on 12/4/24 (Order #36517). I received confirmation that my order was received. I received another email 12/12/24 that my order had been fulfilled and shipped. I have tried tracking this order because it was supposed to be a Christmas present. The website is obviously not monitored because I have sent three emails requesting information and why I cannot track with my order number. If I do not receive this knife within this week (today is December 23rd) I will cancel this order. I am so disgusted -- After having submitted this review, I found out this company is actually in Guangzhouo China!!! No wonder there has been little to no communication

Received a confirmation email on 12/12. No order number listed on the email so I can’t track it. Have sent 3-4 emails for assistance and have not heard back yet. All I want is the order number so I can track it. At this point, I just want to know where it is so I can tell the recipient it will be late.

(12/28/24) Company did not ever try to contact me. I finally received an updated tracking number on Christmas Eve. Knives arrived today. The knives are nice, good quality but shadowed by the horrible customer service. Website shows company in Delaware USA, but shipping says it came from the UK. They promise 10 day shipping but it took a month and offered no communication. Christmas gift was late. Husband likes the knives upon first seeing them, hopefully quality and price prove to be worth the frustration. *(12/22/24) Why is Northern Knives quick to reply here but ignore repeated attempts from email and on their website? I just sent my final attempt message to them from their own “Contact us” page on their website with my order number, since they asked for it here and offered to look into it. I will update again based on that response, and it better not be an automated reply telling me to check the tracking (because it still hasn’t updated since 12/12). I would be impressed if they answer by giving me a phone number and an actual human to talk to. (12/21/24) Ordered Dec.1st and still no sign of product and absolutely no effort from customer service to reply to my messages or try to help. They do not answer phones or emails. Tracking stopped updating 10 days ago. Radio silence from this company, seems like a scam and now I will not have this gift for my husband for Christmas. Going to have to get my credit card company involved to cancel payment. Will be reporting fraud. Do not order from this company.