Alvin L.
Great Customer Service after a mistake!
Their knives are great, very sharp and balanced. I was given a knife as a gift and immediately ordered 3 more! Unfortunately, I made a mistake and ordered the same knife I already owned and wanted to change my order. Their website said you can make changes within 24 hours by emailing them. I emailed them quickly and they shipped the original order. After communicating with their customer care team, they made it right by discounting the knife I wanted along with a free knife because their website was inaccurate. That is how you take care of customers! Great job Norther Knife!
Response from NorthernknifeJan 22, 2026
Thank you so much for sharing this experience, we’re really glad to hear how much you enjoy the knives and that receiving one as a gift led you to order more. We appreciate you explaining what happened with the order change — while that situation was frustrating, we’re happy our customer care team was able to step in, take responsibility, and make things right. Standing behind our customers and fixing issues properly is something we take seriously. Thanks again for the kind words and for recognizing the effort — that means a lot to us. ⚔️🤝


