NorthernknifeReviews of northernknife.com

So unhappy and am seeing others with the same experience on here. I ordered a Loki knife and sheath in late November. It should’ve been here weeks ago. My first email was answered by their CS team and said “should be there soon”…still not here. I sent another email through their contact form. Nothing back. I also tried the phone number in Newark, DE for the company but it goes straight to a voicemail that is full. Order number 430136 for the sheath and didn’t get one for the Loki knife. They had no problem taking my money though. They pounced on that. I’m also going to file a report with the Better Business Bureau. JL Puckett

I ordered a Loki Series knife on 12/08 for a Christmas gift and I have not received it. Emailed them through their website forum with no response. The tracking info on Shop tells me that USPS is still awaiting the item on 12/11 while on the other hand through their email tracking it states the last update is from 12/18. Very conflicting information. Just want my order for Christmas. Order # 443416

Placed order December 7 and they sure debit my account quickly. So far no knives and I have to replace Christmas gifts. I think this is a scam, probably from China. NEVER AGAIN.

As a first time buyer from this company, I am very unhappy. Ordered almost $300 worth of knives for my husband for Christmas. No updates to my order or tracking. Have reached out to customer support numerous times with no response, even though there is a 24-48 reply guarantee. Now I have to figure out another Christmas gift for my husband. I want a refund! Order 444020

I ordered a Loki knife on November 26th for my new son-in-law. I kept receiving emails from Northern Knife that my knife "was on the way" (as recently as Dec 17). This morning I received another "on its way" email but when I tried clicking on what they loosely describe as "tracking" there was no tracking number to refer to (I doubt they ever shipped the knife) and there's a new icon in the little order status bar showing "order stalled", yet as of the 17th it was "shipped." How embarrassing for me that I no longer have the gift for my SIL that I know he was looking forward to receiving and must now come up with a last minute item since we are traveling to my daughter's house for the holidays. Maybe they should spend a little less money purchasing ad time on social media platforms and direct it back to actually operating the company.

I placed an order for a knife and a leather sheath on 12/12, the actual order number on the confirmation number doesn't work and have to use the one on the email subject line. This was supposed to ship 3-5 days but it has not after 8 days. And NO ONE is responding, I have contacted them through the website, email and Facebook. I have asked for a refund and cancellation and nothing. I cannot believe I fell for this. This was supposed to be a Christmas present for my husband and now I am just out of the money. This is really disheartening,

Like so many other customers, I made an order from NorthernKnife in November 2024 and as of December 19, 2024 I am still waiting for my purchase. Their tracking system is terrible, and emails to the company go unanswered. I even tried to call the phone number listed in their corporate records, and it goes directly to voicemail, where the mailbox is full. Feels like a scam to me. Avoid this company at all costs. ETA: Northern Knife is very responsive to negative reviews but not at all responsive to multiple requests for contact through their website. Even the response they posted to this review is bereft of any specific information to reassure a customer who paid a lot of money for their product that it will actually ever arrive. Edit #2 - The knife finally arrived four days after Christmas, and had been shipped from China to Southern California per the first shipping label, then from Southern California to me in Northern California per a label placed over the one from China. After repeated demands, and offers to refund part of what I paid for the knife, Northern Knife gave me a full refund and allowed me to keep the knife, which I do not need since I bought a replacement gift for the recipient that I planned to give the knife to for Christmas. I honestly do not even want this knife, but they don't want it back. Terrible experience, all-around.

Adding to the disappointment thread.... Ordered Loki knife + sheath + sharpener 12/10/2024...using the tracking number provided after ordering still shows no tracking info available. Sent e-mail thru their "contact us" system yesterday with no response thus far. People are saying this is a cheap Chinese company, which isn't reflected anywhere on their website or ordering platform. Also, order number in subject of e-mail is different than in the message body...subject line order number gives "We are preparing your order for dispatch"....thanks ISIS