Northend BeautyReviews of northend.shop

Do not order shoes, they do not honor their return policy, I sent them pics they requested almost 4 months ago they tell me to please be patient! I will never get my money back

Ordered shoes which did not fit. Requested exchange. Can only email to exchange. Kept getting response "checking with warehouse" regarding my request to exchange. Then requested flat return and refund after a week of intermittent response of "checking warehouse" message. Now I am hearing I have to ship back to China for exchange or return--"will be expensive". I don't trust them at all. Buyer BEWARE!

Wish I had read these reviews before I ordered. I didn’t get the wrong size because I never got my shoes at all! Yes I was charged. Contacted them over and over via email and on the website. No response. No shoes. Buyer beware

Do not order shoes from this company. There is several reviews out there with this company and I saw this too late. The shoes are sized incorrectly . Customer service is a joke and basically nonexistent. I've been trying to return an order for over 2 weeks, but customer service will not provide an approval despite 3 emails to customer service. I want to exchange, and still no reply. It makes me sad that companies practice such shoddy service despite the fact that I followed their size guidelines.

Do not purchase shoes from this company. They have a horribly poor customer service team. I have been requesting a return for nearly 30 days upon receiving the shoes I ordered. I still have no response from the company providing the necessary protocol for returning the shoes, which I tried on and were too small and have never worn. It is as if they are intentionally delaying providing a return process so they can keep my money. I ordered two sizes of the same shoe and neither size fit… Both were too small.

It has been a nightmare. There is no customer service. I ordered a pair of shoes but was charged for two pairs because of a mistake that I made. Within minutes after I saw the total pice of my purchase I contact them via email to let them know I only wanted one pair of shoes, not two pairs of the same shoes. They did not reply to my many emails. 11 days after the ordered was placed is when I received the shoes. They sent the shoes wrapped together in plastic wrap. No box to protect the shoes. Previous to them sending me the shoes I told them to cancelled the order but they did not respond to my request to cancel the order. I am recommending people to not buy from Northendshops. They take your money and give you no customer service what so ever. They want you to pay for returns. They do not want to give you refunds. They encourage exchange rather than giving refunds. Northend should not be allow to be in retail business. They do not give a phone number to contact them: They do not try to work with you to cancel your order or correct your order. It’s shameful that this company is allow to have their business. I wish I knew the way they did their business before I placed my order. Please shop some where else. Northend takes your many and give you horrible service or no service at all.

The shoes looked cheap and did not fit well. Through several emails of the trying to get me to exchange the shoes, of which I would have to pay for the shipping, I still have not received the address to return the shoes for a refund.

I ordered shoes & they arrived 2 weeks later. The sizing is incorrect & they didn't fit. I emailed customer service for instructions on how to return them. No response. I looked up on the website for their refund policy & saw where I'd have to return them to Italy at my expense. I live in the USA. I'll just donate the shoes to a thrift shop & never use this company again. I don't believe the return is to Italy because the shoes were delivered from Texas. This is just a way to get people to not pursue a return and they keep your money. I'll never buy from a Facebook/Meta ad again either. The companies advertising seem to be all like this. It's a shame! People want the products but customer service is shady.