Normandy InsuranceReviews of normandyins.com

I've been trying to get a WC quote for over 2 weeks now....seems to be a pretty easy class code but still nothing....

You guys can start using docu-sign to help the process go smoother. Also complete your forms that you send for customer to sign but want me to fill out when I don't know what some of the empty columns isn't information that I would even know what to put there. Example, the Loss Run form was sent to me completely blank not even partially filled out. Make it where customer can get a link to put in payment information instead of waiting on the mail or have to print it just to fill out information and send a voided check. Need to allow credit/debit card payment options and not just checking/savings account.

After expressing to Normandy insurance that my broker was unresponsive to our request to update our company name and contact information, Normandy representatives continually instructed me to have the broker send over the Acord form for the change. I kept expressing that my broker was not responding to our emails or phone calls so how can I get a broker to work with me if they're not responding to our needs? I was disappointed that Normandy Insurance couldn't have had a different strategy to help one of his customers other than to direct them to a broker that was non-responsive.

You decline everything I submit. Not a great fit for my clients lately. But your people are nice!

The agent portal is the clunkiest, most unfriendly site I've visited in years. Can't get anything done on it. I always have to call in to get what I need.

Coordination/communication is difficult. Questions are not answered or understood. A lot of confusion in the accounting department.

Normandy Insurance Company did not follow up with ADP, the company that brokered the deal for our policy. The agreement was we would pay our worker's compensation policy every time our payroll was run. We received notice from ADP that our policy was going to be cancelled for non-payment, even though they had collected all payments. Normandy Insurance needs to communicate better with the payroll companies with which they have a relationship so as not to cancel policies mistakenly. It is a hassle for the small business order to rectify the situation.

Everything I have tried to submit has not been within Normandy's appetite so I haven't actually been able to write anything under Normandy.