Connie B.
Workers Comp Issues
Every time I submit a Workers Comp - y'all don't support that class. This has happened multiple times

Normandy Insurance is a commercial carrier & brokerage that provides instant quotes, expert underwriting, and hands-on agent support.Since 2008, we’ve been helping agents across the country grow their book of business—without the hassle.
Normandy Insurance (normandyins.com) has 427 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.
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Showing 19 reviews with 1 star · Clear filters
Connie B.
Every time I submit a Workers Comp - y'all don't support that class. This has happened multiple times
Andreina I.
I did not hear back on a WC submission sent for Twisted Tree Services.
Response from Normandy InsuranceJul 10, 2025
Thank you for reaching out. Unfortunately, we have no record of receiving this submission from you. Please send it to [email protected] for review.
Trinity N.
This insurance company that never wants to pay just comes up with different things on how not to pay. the injured worker is the suffering subject. More information on the Internet and social media .
Hanic A.
the person help in the phone is so rude
David
We purchased insurance through an ADP Pay by Pay system. Normandy could not get the billing and payments straight with ADP, the latter of whom collected and remitted payments on our business’ behalf based on actual payrolls. Cancelled us and then reinstated us twice, putting us at risk because of their clerical system issues. Not good.
customer
This is the worst insurance company. They don't notify you of money is owing even when you have a standing order with them. You just get a surprise call from debt collector's even after being a customer with them for about 7 years. Customer service is the absolute worst! Do not recommend!
Response from Normandy InsuranceDec 9, 2021
We're sorry you had a bad experience with the collection agency that called you. We have left messages for you to try and get more information on the call you had to get a better understanding about what happened. We appreciate having you as a client since 2019, and are willing to continue working with you on your audit concerns. Please reach out to 954-251-0571 so we can get things moving in a positive direction.
customer
Couldn’t find my policy loss runs after 2 years
Response from Normandy InsuranceApr 22, 2021
Hi, we can certainly help with loss runs for any account we wrote, but the number you provided wasn't one of our policy numbers. Please contact [email protected] with your Normandy policy number or if you can't locate that, your company name and address and we'll be happy to help!
Customer S.
poor communication
Response from Normandy InsuranceApr 16, 2021
I've been able to locate the correspondence, and by nature of your company no longer being a Normandy client, we weren't able to assist with your request and had to refer you to the agent we believed had your business. Unfortunately, once the policy is not with us, we don't know who the retail agent is, so that may have caused additional confusion. Sorry we couldn't assist you! If we can get you back as a client - I assure you - we'd be able to assist much easier! :) Contact us at [email protected] to see about re-writing your account.