Norma KamaliReviews of normakamali.com

Appalling customer service and poor quality design and stitching on the item I ordered, on the spat striped leggings. I paid import duties and high delivery costs to the UK, and despite the poor product, they told me to contact the authorities for a refund of customs. Come on, you took my money you must pay it back. They do not care!!!! The previous spat leggings have now started to undo at the seam, and only worn them a few times, poorest quality ever !!

Norma Kamali sleeping bag coats are only for tall people. - Incorrect measurements on website - Shockingly appalling customer service ( especially for a designer brand ) - No inclusivity of 'non - model proportions ' I ordered an XS sleeping bag coat ( their 'classic icon' from the 70s ) and it's a safety hazard! The length of the coat stated on the website is incorrect ( regardless of how you measure coat length ) I'm 5"3 and I keep on tripping on the coat. I tried contacting them and their customer service is a poor excuse of customer service: - I've called them >10 times over the past 3 months and it always goes to voicemail ( you're supposed to leave a message to get them to call you back ). I received one call back but due to the time difference, which I stated in the message, they left a voicemail and told me to call a number... which also went to voicemail! I've tried calling that number back >5 times and I've not heard anything from ANYONE since. - Don't bother emailing info@normakamali - the only point of contact was rude, sassy and refused to properly read my emails ( or the purpose of the emails ). Now they've just stopped replying and won't respond - not the type of customer service you want from buying an $840 coat. I didn't even ask for a refund - I love the coat and just wanted a solution to get it shortened but they refuse to even hear me. If they've had 40 years to refine this 'classic icon', surely they'd be able to get the sizing right? It's probably because they don't listen to customer feedback. They just told me that I should have got the knee-length coat ( which is ridiculous because who knows what the length of that coat would be and also is the full length coat then exclusively for tall people?? ) The average height of a woman in the US is 5"4 and many of my <5"5 friends have tried this coat and it is also a trip hazard for them - it's a matter of safety. They refuse to accept that this is a matter of inclusivity because it's clear that their coats have different sizing for 'different body types ' ... for tall people! I'm appalled by this whole experience and don't even think about purchasing anything from this store if you're average height or shorter.