Jennifer D.
Broken glass
Broken glass The glass broke in the picture frame.
Response from NorliiOct 30, 2023
Dear Norlii subscriber, We're genuinely sorry to hear about the issue you've experienced with your glass frame. At Norlii.com, we take the quality of our products very seriously. The October box has a lovely print in a sleek black pine frame with glass rather than acrylic (simply because we prefer glass). This proved to be very hard to ship without breaking, unfortunately. We want to rectify this situation immediately. Please connect with us directly at [email protected]. We'll ensure a replacement is sent out to you as soon as possible. Your satisfaction is our highest priority and we deeply regret any inconvenience caused. We hope to have the chance to restore your faith in our products and service. Best Regards, Linda