Kristina G.
Faulty Product & Difficult Refund Process
Faulty Product & Difficult Refund Process We are now on our second chiller from Nordik, and it has broken again. During a tech support call, Ali admitted that the first generation of chillers they manufactured were faulty and that he had been hired specifically to rebuild a newer version. He even suggested that we upgrade to the redesigned model. After experiencing two defective units, we decided not to continue with Nordik, as the product simply isn’t trustworthy. To their credit, they agreed to accept the return, but still charged a 10% restocking fee to cover shipping. In my opinion, restocking fees shouldn’t apply to faulty products, but we agreed just to resolve the situation. After we shipped the unit back, communication became extremely difficult. It took over four weeks of repeated calls and emails just to get a response about our refund. When they finally responded, the refund amount was incorrect, claiming we had agreed to a different figure. Once I emailed them a screenshot of the originally agreed amount, they resent the correct credit without any explanation. Overall, this experience involved faulty equipment, poor communication, and a frustrating refund process.
Response from Nordik RecoveryAug 20, 2026
Hi Kristina, We’re sorry for the frustration caused by the communication issues during the return and refund process. To provide some additional context, this return was accepted as an exception to our standard policy approximately six months after the original purchase. We agreed to take the unit back and provide the refund discussed with you in order to bring the matter to a satisfactory conclusion. Unfortunately, there was then an internal communication issue between departments regarding the final refund amount. Once this was brought to our attention, we reviewed the original agreement and issued the full amount that had been agreed upon the same day this review was posted. We recognize that you should not have had to follow up repeatedly to get clarity, and the handoff between our teams should have been handled better. We’re glad the return was ultimately accepted and the full agreed refund was provided, and we appreciate the opportunity to clarify the final outcome of the case.