FAITH YOU CAN WEAR, HERITAGE YOU CAN TRUSTOur jewelry is designed to help you carry your faith with meaning and pride — pieces that honor your heritage while fitting your modern life.But what sets Noor Qalb apart is why we exist.When you choose our jewelry, you're wearing faith beautifully, standing with Palestine, and helping feed families through Share The Meal.This is more than jewelry. This is faith with purpose.
Noor Qalb (noorqalb.com) has 614 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.
Also known as
noorqalb.com
Website
noorqalb.com
Category
Jewelry & Watches
Listed on Five Star Index
2026
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The company replied to 100% of reviews.
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Most recent review: October 2026.
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Scammer don’t buy anything. They don’t put the house number on your address so the Royal Mail will send it back to them. Please don’t buy from them. I will report them to the bank.
Response from Noor QalbAug 10, 2026
Hello,
We are truly sorry to hear about your experience and the frustration it has caused. We deeply regret that your order was not received and that you felt misled regarding the delivery process. This is not the level of service we aim to provide, and we sincerely apologise for the stress and disappointment.
We understand how serious your concerns are, and we take feedback like this very seriously. Please know that we are reviewing our order handling and communication processes to ensure greater accuracy and transparency moving forward.
Your feedback is important to us, and we are committed to improving so that future customers feel supported and valued.
Sincerely,
Aisha
Customer Support – Noor Qalb
DM
Dana M.
Don’t order from them I ordered for…
Don’t order from them I ordered for 250$ and they didn’t send me and stop answering me they are scammers
Response from Noor QalbAug 7, 2026
Hello,
We are truly sorry to hear about your experience and the distress it has caused. We understand how upsetting it must feel to place an order and then not receive it, especially with such a significant purchase. Please know that we take these concerns very seriously, and we want to assure you that we are not a scam — our priority is to deliver both meaningful jewellery and reliable service.
We apologise for the lack of communication you experienced. This is not the level of care we aim to provide. We would like to investigate your order immediately and ensure that you either receive your items or a suitable resolution.
Please reach out to our customer support team directly with your order details so we can track this for you and resolve it without further delay. Your trust matters greatly to us, and we are committed to making this right.
Sincerely,
Aisha
Customer Support – Noor Qalb
SH
Sarah H.
Purchased 2 necklaces for my daughters…
Purchased 2 necklaces for my daughters but they both arrived with the same name. I have been emailing them for weeks but my emails go unanswered. They say they are based in London but they are in Canada…big scam and misleading!!
Response from Noor QalbAug 7, 2026
Hello,
We are truly sorry to hear about your experience and the distress it has caused. Receiving two necklaces with the same name instead of the personalised designs you ordered is unacceptable, and we sincerely apologise for this mistake. We also regret that your emails have gone unanswered — communication should always be clear and timely, and we understand how frustrating this must feel.
Regarding your concerns about our location, Noor Qalb is a registered business and we are committed to transparency. We will review how our information is presented to ensure customers feel confident and informed when ordering.
We would like to resolve this for you immediately. Please reach out to our customer support team once more with your order details so we can arrange the correct replacements or discuss a suitable solution. Your trust matters greatly to us, and we are committed to making this right.
Sincerely,
Aisha
Customer Support – Noor Qalb
CU
customer
Fraud company.
Still haven't received my item ordered almost a month ago. This was part of my wife's birthday gift, which has long passed.
Also, after researching to see if this was a scam, the advertisements are very inaccurate/misleading. They manufacture/source the product from China.
There "tracking" system is a sham, and is non existent. How is an item shipping for 3 weeks?
I hope I'm wrong, Inshallah.
Response from Noor QalbAug 5, 2026
Hello,
Thank you for sharing your honest feedback. We sincerely apologise that your order has not yet arrived, especially as it was meant to be part of your wife’s birthday gift. We understand how disappointing and frustrating this must feel, and we regret the delay.
Regarding your concerns about shipping and product sourcing, we want to clarify that while our team is based in London, some of our jewellery is crafted and shipped from our international workshops to ensure efficiency and affordability. We take quality very seriously, and every piece is made with care and pride before being sent to our customers.
We will continue to review our communication and advertisements to ensure they are clear and transparent. Your trust matters greatly to us, and we are committed to resolving this issue for you as quickly as possible. Please reach out to our customer support team directly so we can track your order and provide an immediate update.
Sincerely,
Aisha
Customer Support – Noor Qalb
HS
Haider S.
Pieces absolutely stink i bought…
Pieces absolutely stink i bought thinking its a private little business but i can tell juts drop-shipping business shipping took more then a month not satisfied at all and genuinely the pieces stink so bad this was meant to be a gift but how do i gift something which smells so bad quality is cheap and pieces are absolutely tiny its a dropshipping scam
Response from Noor QalbAug 5, 2026
Hello,
Thank you for sharing your honest feedback. We sincerely apologise that your experience has been disappointing and that your order took longer than expected to arrive. We understand how frustrating this must be, especially when the jewellery was meant to be a gift.
We also regret to hear your concerns about the quality and presentation of the pieces. Please know that we take these matters very seriously — every item is intended to be crafted with care and pride, and we never want a customer to feel dissatisfied.
We would like to resolve this for you immediately. Please reach out to our customer support team so we can arrange a replacement or discuss a suitable solution. Your trust matters greatly to us, and we are committed to making this right.
Sincerely,
Aisha
Customer Support – Noor Qalb
MA
Maheen
I wouldn't recommend buying from this…
I wouldn't recommend buying from this brand.
I ordered two Arabic name necklaces for my mother and me so we could match for her birthday. Unfortunately, both names were spelled incorrectly, despite the website claiming that every name is checked by Arabic speakers before production.
After I contacted customer service, they offered to send replacements, so I kept the original necklaces. However, while waiting, both necklaces quickly lost their colour just from being on display. When I raised this issue, I was simply told that if the replacements also lost their colour, they would replace those too. Am I expected to keep ordering replacements forever? This also makes me question their claim that the jewellery is made from 18-karat gold.
On top of that, the necklaces look and feel very cheap. I still haven't received the replacements, and my mother's birthday has long passed, making the whole experience even more disappointing.
One thing I found concerning is that the website has displayed an "Ends Today! Closing Down Sale" message ever since I purchased on 24 June. If it's been showing the same "ends today" sale for weeks, that doesn't inspire much confidence.
Overall, the product quality, inaccurate engraving, and delays have made this a very frustrating experience. I wouldn't recommend this brand.
Response from Noor QalbAug 5, 2026
Hello,
Thank you for sharing your detailed feedback. We sincerely apologise for the issues you experienced with your order, especially as the necklaces were meant to be a meaningful birthday gift. We understand how disappointing it must have been to receive items with incorrect engravings and to face delays that caused you to miss such an important occasion.
We also regret to hear your concerns about the colour fading and the quality of the jewellery. Please know that we take these matters very seriously — our pieces are intended to be crafted with care and pride, and we never want a customer to feel dissatisfied. We will review both our production and quality‑control processes to ensure greater accuracy and durability.
Regarding the website messaging, we acknowledge your concern and will work to ensure that promotions are communicated more transparently. Your trust matters greatly to us, and we are committed to improving both our service and communication.
We would like to resolve this for you immediately. Please reach out to our customer support team directly so we can provide a clear update on your replacements and discuss a suitable solution.
Sincerely,
Aisha
Customer Support – Noor Qalb
LL
Laila L.
The website says they are based in…
The website says they are based in London but the product is shipped from China & this is very misleading as would have never ordered it. They are also not closing down it's just a gimmick to make you buy
Response from Noor QalbAug 4, 2026
Hello,
Thank you for sharing your feedback. We’re truly sorry to hear that you felt misled regarding our location and shipping process. While our team is based in London, some of our jewellery is crafted and shipped directly from our international workshops to ensure efficiency and affordability. We understand how important transparency is, and we will make sure this is communicated more clearly moving forward.
Regarding the closing‑down message, we sincerely apologise if it came across as misleading. Our intention was to highlight limited‑time offers, not to cause confusion. Your trust matters greatly to us, and we will review how we present this information to ensure honesty and clarity.
We appreciate your feedback as it helps us improve both our communication and customer experience.
Sincerely,
Aisha
Customer Support – Noor Qalb
RB
RB
Awful quality & experience
Shocking experience I ordered 3 items they came timely however the quality of the jewellery is terrible!! The necklace is the worst though as it just does not sit properly on the neckline. I have emailed them wanted me to send photos then got no response despite many emails chasing for a response. Save your hard earned money avoid this terrible unresponsive company who just take your money for poor quality products.
Response from Noor QalbAug 1, 2026
Hello,
Thank you for taking the time to share your experience. We are truly sorry to hear that the quality of the jewellery did not meet your expectations and that your necklace did not sit properly on the neckline. We also sincerely apologise for the lack of response after you sent photos and followed up with multiple emails — this is not the level of service we strive to provide.
Please rest assured that Noor Qalb is committed to resolving issues fairly and transparently. We would like to urgently review your case and make things right. Kindly email us again at [email protected] with your order details, and we will prioritise your request to ensure you receive a proper resolution.
Your trust matters to us, and we are committed to improving both our product quality and customer support.
Sincerely,
Aisha
Customer Support – Noor Qalb
