Evelyn A.
Delivery not as advertised.
This order is a gift and only just arrived in time. I ordered on basis of delivery advertised which was not met. The necklace looks lovely but as it is a gift a little card inside the box with translation would have been helpful.
Response from Noor QalbJul 22, 2026
Hello, We’re very sorry to hear that the delivery did not meet the advertised timeframe and that this caused stress, especially since the order was meant as a gift. We’re glad the necklace looks lovely, but we understand how important it is for the full experience to feel complete, including thoughtful details like a translation card. Your feedback is taken very seriously, and we want to make this right. Please reach out to us via [email protected] with your order details so we can correct our lapses or clarify things, as we value you greatly and want to ensure you receive the proper resolution. Sincerely, Aisha Customer Support – Noor Qalb