Noor QalbReviews of noorqalb.com

Response from Noor QalbOct 18, 2026

Hello, Thank you for taking the time to share your feedback. We completely understand that you feel strongly about your experience, and we sincerely appreciate you bringing your concerns to our attention. We acknowledge the seriousness of the concerns you've raised regarding your order and overall experience. We understand how frustrating and disappointing it can be when expectations are not met and when confidence in a purchase is affected. We would greatly appreciate the opportunity to review your concerns in detail and better understand what occurred. Please reach out to us at [email protected] so our team can investigate the matter further and work toward a satisfactory resolution. Your feedback is important to us, and we would welcome the chance to address your concerns and assist you further. Best, Aisha - Noor Qalb

Response from Noor QalbOct 17, 2026

Hello, Thank you for taking the time to share your feedback. We completely understand your disappointment and sincerely apologize that your experience left you feeling this way. We acknowledge your concerns regarding the product quality, packaging, communication, and your overall experience with your purchase. We understand how frustrating and upsetting it can be when a product does not meet your expectations, especially when you made your purchase with certain hopes and expectations in mind. We are also sorry to hear about the difficulties you encountered when trying to contact us and request assistance. This is certainly not the experience we want for our customers. We would greatly appreciate the opportunity to review your concerns in detail and work toward a satisfactory resolution. Please reach out to us at [email protected] so our team can investigate your case further, review the issues you've raised, and assist you accordingly. Your feedback is important to us, and we would welcome the chance to address your concerns and improve your experience with Noor Qalb. Best, Aisha - Noor Qalb

Response from Noor QalbOct 16, 2026

Hello, Thank you for taking the time to share your feedback. We completely understand your frustration and sincerely apologize that your experience left you feeling this way. We acknowledge your concerns regarding the cancellation process, product quality, shipping, and the overall experience you had with your order. We understand how disappointing it can be when expectations are not met, especially when you made multiple attempts to cancel your order and felt that your concerns were not addressed as expected. We take feedback like yours seriously and would greatly appreciate the opportunity to review your case in detail and provide further clarification regarding your order and the circumstances surrounding it. Please reach out to us at [email protected] so our team can investigate the matter thoroughly and work toward a satisfactory resolution. Your satisfaction is important to us, and we would welcome the opportunity to address your concerns and improve your experience with Noor Qalb. Best, Aisha - Noor Qalb

Response from Noor QalbOct 15, 2026

Hello, Thank you for taking the time to share your feedback. We completely understand your frustration and sincerely apologize for the distress and inconvenience this situation has caused. We acknowledge your concerns regarding the delivery of your order, especially given the value of your purchases and the length of time that has passed since the package was marked as delivered. We understand how upsetting it must be to be told that your package was delivered when you have not received it, and we appreciate that you have been patient while awaiting updates. We are also sorry to hear that the claims process has left you feeling frustrated. Please be assured that any documentation requested is intended to assist with the carrier's investigation process and is not meant to imply fault on your part. We understand your concerns and appreciate your cooperation throughout the investigation. We would greatly appreciate the opportunity to review your case further and work toward a resolution. Please reach out to us at [email protected] so our team can further investigate the matter, review the latest updates, and assist you accordingly. Your satisfaction is important to us, and we would welcome the opportunity to resolve this matter for you. Best, Aisha - Noor Qalb

Response from Noor QalbOct 13, 2026

Hello, Thank you for taking the time to share your feedback. We completely understand your disappointment and sincerely apologize that your experience left you feeling this way. We acknowledge your concerns regarding the product quality, shipping origin, and the charitable mission that influenced your purchasing decision. We understand how frustrating and upsetting it can be when a product does not meet your expectations, especially when you made the purchase with the hope of supporting a meaningful cause. We would greatly appreciate the opportunity to review your experience in detail and address the concerns you've raised. Please reach out to us at [email protected] with your Order Number and any additional information regarding your purchase. Our team will be happy to further check and track your order, review the issues mentioned, and provide any clarification or assistance available. Your feedback is important to us, and we would welcome the chance to better understand your concerns, work toward a resolution, and improve your experience with Noor Qalb. Best, Aisha - Noor Qalb

Response from Noor QalbOct 9, 2026

Hello, Thank you for taking the time to share your feedback. We completely understand your disappointment and sincerely apologize for the frustration and concern this experience has caused. We acknowledge your concerns regarding the delivery timeframe, particularly after selecting DHL Express Shipping and expecting delivery within the estimated 4-8 business day window. We understand how concerning it must have been to see limited movement on the tracking information and then be advised of a longer processing timeframe after contacting customer support. We also understand your comparison to other recent online purchases and how this experience may have affected your confidence in placing future orders with us. Your concerns are completely understandable, and we are sorry that the experience did not meet your expectations. We would greatly appreciate the opportunity to review your order in detail and provide further assistance. Please reach out to us at [email protected] with your Order Number and any additional information regarding your shipment. Our team will be happy to further check and track your order, investigate the delay, and work toward a satisfactory resolution. Your satisfaction is important to us, and we would welcome the chance to restore your confidence in Noor Qalb. Best, Aisha - Noor Qalb

Response from Noor QalbOct 9, 2026

Hello, Thank you for taking the time to share your feedback. We completely understand your concern and appreciate you bringing this to our attention. We acknowledge that you have not yet received your order, and we understand how frustrating and disappointing it can be when you're waiting for a purchase to arrive. We sincerely apologize for any inconvenience or uncertainty this may have caused. We would greatly appreciate the opportunity to look into this for you and provide an update on your order's status. Please reach out to us at [email protected] with your Order Number and any additional information that may help us further check and track your order. Our team will be happy to investigate the matter and assist you in reaching a satisfactory resolution as quickly as possible. Best, Aisha - Noor Qalb

Response from Noor QalbOct 9, 2026

Hello, Thank you for taking the time to share your feedback. We completely understand your frustration and sincerely apologize for the disappointment and inconvenience you've experienced. We acknowledge your concerns regarding the delay in receiving your necklace, especially after paying for DHL Express delivery with the expectation of a faster service. We also understand how frustrating it must have been to be informed of an issue with the delivery details when, from your perspective, the information provided was correct. We recognize that better communication and quicker intervention would have helped alleviate much of this frustration, and we are sorry that your experience did not meet the expectations you had for both the shipping service and customer support. We would greatly appreciate the opportunity to look into this matter further and work toward a satisfactory resolution. Please reach out to us at [email protected] with your Order Number and any additional information regarding your shipment. Our team will be happy to further check and track your order, investigate the delivery delay, and provide any updates available. Your satisfaction is important to us, and we would welcome the chance to address your concerns and improve your experience with Noor Qalb. Best, Aisha - Noor Qalb