Bridget
Worms
Everyday after the cats eat what they want of the food we clean the bowls. One day while cleaning I noticed that worms were living in my cats food. It was disgusting and unacceptable
Response from Nom NomAug 7, 2018
Hi Bridget we reached out to you directly, but wanted to follow up here as well. We reviewed your communication history with your account manager Matt and were unable to find any mention of this issue as we would have wanted to investigate right away. We would also like to provide you with additional insight into our processes that would prevent something like this from happening in our meals: 1. All ingredients are USDA Grade A approved for human consumption and delivered fresh weekly. 2. All ingredients are cooked to its optimal temperature as recommended by the FDA. 3. Meals are made to order. 4. We clean all equipment and test judiciously using ATP testing to ensure cleanliness. 5. All meals are prepared in batches so any issue would not be isolated to a single meal. 6. We test all batches prior to shipping for things like e.coli, salmonella, etc. 7. We keep samples of every batch to test if any issues are reported. We look forward to your response so we can get to the bottom of this report. Please give your dogs our best! -The NomNomNow team