Brian
Ordered a grooming brush
Ordered a grooming brush, got order confirmation then advice shipped. Not received after two weeks, tracking page then said number could not be found, email cs.nolarus.com three times but no response. Paid credit card so complained to bank to resolve.on 9 September received advice parcel had arrived at post box with damaged packing. Collected and found product still useable. Delayed in Brisbane postal system for 19 days, no explanation. Customer Service at Nolaris has still not replied to emails.
Response from NolarasSep 7, 2026
Dear customer, We’re sorry for the inconvenience caused. We’re unable to locate your order based on the review alone. Please contact us at [email protected] with your order number, name, and email address so we can assist you in checking the delivery status and provide a solution. Customer Service Team