Nolah SleepReviews of nolahmattress.com

Truthfully, I’m still waiting for the mattress to arrive. I’m a little disappointed that it’s taken as long as it has to get here. Not expecting it for another week.

I am still unhappy about the way the site defaults to a cheaper delivery after promising a setup and removal service.

Separate fees for almost everything ( mattress removal , pick up if returning, etc.) I do like the free pillows; they're really good.

We purchased a Nolah mattress back in 9/11/21. Mattress is made to order, it took 7 business days to receive. Box was falling apart from old glue, mattress in a roll but had a hole in the middle of it not wrapped. Box falling apart, so had to move the mattress in the bedroom. Removing the saran wrap plastic, the other plastic was already coming apart at its seams, no scissors required on this one. Something is wrong here. Real slow expanded and it took some time, though it didn’t expand all the way up. Inspecting the mattress, looked at the law tag it was made in 7/8/21! 2 months earlier! Reaching out via email, asking if mattresses are made to order, it says so on their site too. Customer service email said, yes. Well, this mattress is 7/8/21. Pictures were sent verifying it was. No response back from her. I was looking at the box it came in, stickers of the order number and address, our address sticker was slapped on top of another one. It says the same thing 7/8/21 when we peel it off! Jamie reached out via email, trying to get to the bottom of what happened, looking into production, sent pictures again showing our label beside the old July label. This old mattress sent to us was not made to order. We didn’t want the mattress, they lied and really deceived in throwing our new label on an old mattress in a box? How can that happen if they are supposedly made to order? Let you think on that one, what you think? He reached out with a resolution of sending back and refund or keep mattress for half off. We chose to send it back, bad taste in the mouth on this ordeal. He got a hold of Sharetown local pickup, they are just one person no competition. Person not reliable, excuses, no show, from past dealings with the only person in the region. It happened again, didn’t show up, said family emergency heard that before. So, reaching out to Jamie, he was insistent on Sharetown using them, not going to happen. We said, Loadup they will show up. He finally did. Loadup picked it up 10/6/21 and got the refund same day, which Jamie did do what he said he was going to. Their excuse of what happened, mattress was a cancelled order, but why would you send a mattress to a customer a 2 month old mattress that was already dead in a warehouse? Site says: How long can I keep Nolah in the box? We recommend up to 30 days. You could store the Nolah mattress longer, but why would you, when you can sleep on it and enjoy some of the best sleep you ever had! Can I pickup my Nolah mattress? No, you can't. Sorry. All Nolah mattresses are produced and shipped directly from our factories to your front door. There is no warehouse or pickup location where Nolah mattresses are stored for pick up. This is to reduce cost on warehousing and inventory so we can pass on the savings to our customers instead. Why is my order status not being updated online? Because your new Nolah Mattress has not yet left our factory. Once it ships from the factory, we update your order and send you the FedEx Tracking Number, so you can follow it all the way from the factory to your front door. If you are looking at a website, all good reviews and you can’t look at any bad ones or have to dig for it and like most mattress online companies, they will take out a lot of bad reviews or don't post them, not legit anyway. Another tip: look at your mattress law tag, make sure you are getting what you paid for. If it is old and not made to order, surely it not going to feel good or eventually won't last long after the trial. Take pictures of everything. I wish I could post pictures, my review is on other sites to verify.