Nolah SleepReviews of nolahmattress.com

I’ve been using my mattress for about three months and it already has indents and hasn’t helped my back at all. I’m only 170lbs, the mattress should be holding up better than this.

This company makes fanciful claims, and they pretend to be do-gooders. For example, they tell you straight away that they donate to wildlife and to hospitals. They claim that you have a trial period, during which you can return the mattress free of charge. In fact, they tell you they will come pick up the mattress should you not like it. They make you feel very comfortable making such a big purchase. The markup for this item is incredible by the way, which is how they can afford to donate returns. Unfortunately it didn't go well for me. This mattress wasn't soft or plush. It was so firm, that even with a mattress topper, it gave me a ton of back pain. Slept on it for a month and nothing improved. I'm a side sleeper (mattress is advertised specifically as FOR side sleepers) and my shoulder has been killing me since. It's not just firm, it has a very strange feel. After making the decision to return it, they immediately sent an excuse; due to Covid-19 they can't get a charity to come pick it up for 3 weeks. They even added a comment in the email about it being much longer than 3 weeks. That little comment convinced me that this company is very unethical. I knew this was nonsense because I had no issues with multiple deliveries during this time. I bought this mattress WHILE Covid-19 was going on, and they had zero problems shipping it. Seeing that they were using the pandemic as an excuse to leave us with the mattress, we instantly made a claim with Paypal. A company that acts this way is not above backing out of their promises. They even tried to convince us to keep it in our "spare room" while they give a 50% refund. Not only do we not have a spare room, this was just insulting because it was clear they were going to do whatever they could not to honor their promises. It took all but 5 minutes, and I found a local charity that could come pickup the mattress within 6 days. Obviously, they lied about the 3 weeks wait. After the claim was processed, I received a phone call from one of their team members. She was very rude and condescending, and basically tried to get me to cancel the Paypal claim. Due to a miscommunication, we had to reschedule the pickup to a later week. They are on their way right now. I will continue to update and detail how difficult they are from here on out. The reason I posted this review on Trustpilot is because they did not publish my review on their site despite sending me an email inviting me to review their mattress. I am going to assume that this company has many more negative reviews that they refused to post on their site. I have to move this heavy king size mattress myself because the charity could not do that. I have to arrange this return myself, and have been stuck for weeks with a mattress that is causing me pain. They will make the return so burdensome for you, which is why I cannot recommend this mattress to anyone despite the fact that my spouse found it somewhat comfortable.