Noir & BlancOffers modern bags and accessories. The collection features streamlined totes and full-grain leather crossbody bags. Items are designed for daily use, travel, and evenings out, blending elegance with practicality. Detachable straps allow for versatile styling. The accessories aim to enhance personal expression.
Noir & Blanc (noirblancnyc.com) has 168 customer reviews on Five Star Index, with an average rating of 3.2 out of 5.
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Kimberly R.
I received the wrong bag and am still waiting for a return label for this item that was meant as a birthday gift for someone else.
Response from Noir & BlancMar 11, 2026
Hello, Please let us know how we can resolve this for you. We’re happy to assist and ensure your issue is taken care of. Best regards, Noir & Blanc Customer Care Team
Darlene S.
NO PURSE YET?????? WHERE IS IT??????
Response from Noir & BlancMar 11, 2026
According to our records, your purse has been delivered. If you are experiencing any issues or cannot locate it, please email us at [email protected] with your order details so we can assist you. Best regards, Noir & Blanc Customer Care Team
Elise
This company promises "fast and easy" returns but doesn't tell you that 1) you will have to jump through several hoops in order to get anyone to respond to your return request with a shipping address; and 2) you will need to send your return to an address in China, NOT the US address posted on the website or the one used to send the bag to you. This means shipping the return costs more than the item itself, which has the desired effect of making you not do it. ETA: 7 months later, the company has replied here without providing any contact information nor offering any resolution. More scammy behaviour. ETA2: Order 9721, also sent via email. ETA3: Final update. After posting here that they are willing to help, once I sent the details of my issue to the email they provided, the response was that the return window had closed to so there was nothing they could do. Given that I originally requested to make a return the **same day** I received my order (in August, 2025), it's pretty clear that the offer of help on this site is just their way of trying to minimise the impact of so many well-justified one-star reviews.
Response from Noir & BlancMar 11, 2026
Dear Customer, We’re sorry to hear about your experience. Unfortunately, we are unable to locate your order details based on the information available in the review. Could you please contact us directly at [email protected] with your order number so we can look into this immediately and help resolve the issue for you? Our team will be happy to review your case and work towards a proper solution. Thank you and we look forward to assisting you. Best regards, Customer Support Team
Donna D.
Very sketch company. I ordered a bag and found another one I liked better. Even though their website says the company is based in Wyoming, I was directed to return my bag to China. I sent the company a message on Facebook that was never responded to. I don't trust that if I spend the money to return this to China that I will get my money back.
Response from Noir & BlancMar 11, 2026
Hello, Please let us know how we can resolve this for you. We’re happy to assist and ensure your issue is taken care of. Best regards, Noir & Blanc Customer Care Team
