Noir & BlancReviews of noirblancnyc.com

I bought 2 bags, got them and realized they were too small for what I need. I asked via email about returning them. They requested pictures, I sent pics on 12/1/25. Nothing from them since then. My CC charge doesn’t show a phone # to reach them. Their customer service and response is non existent. Bags are ok, but requesting a return is awful. Oh, and I was supposed to get a free wallet with my order. NOPE didn’t come.

They sent the wrong bag. It smells as there was no anti mould sachet inside. After sending numerous messages through contact and many many emails. They said I have to pay to return it to the States. Which will cost a fortune with no guarantee I'll get my money back. They should be reported to Google as they are con artists. And I've lost nearly £50.

I bought two crossbody bags. The size was too big. I am trying to do a return . They are not answering my emails. When I try doing the return online ,an error comes up as no such order number. I am being scammed. This company is a scam.

I still haven't received my purse, which was ordered approximately one month ago!

While the quality of the purse was quite nice, I was very disappointed in the actual size of the bag when I received it as when advertised, the photos of the bag appeared to show the bag to be much bigger than it actually is. The bag only holds a phone, a small change purse, a few keys and a tissue. Nothing more , therefore the bag is not suitable for daily use.

I never received the product. I received a message from one of your reps saying “I’ll check” but they never got back to me. I also left a voicemail and no one hit back to me. I know the cc # was wrong and submitted a new #

Was sent the wrong purse, wanted to return, they basically said I could pay to return and exchange it for the correct purse or just keep it because it was a more expensive bag and I should be happy with that. What a joke, $50 bag then would have to pay $20 to ship back to them and get the right one, it was not my mistake they sent the wrong one yet they wanted me to pay more to make it right.

Noir & Blanc sent me a damaged purse. When I contacted them to return it, they had me send pictures of the damaged purse and then told me I had to ship it to China in order to get the refund even though the item shipped from NYC. After I questioned the logic of me incurring additional cost for their mistake, they told me they would refund me 40% of the purchase price if I did not want to ship it to China. I accepted the offer and they told me they processed the refund. I never got the refund and they are no longer responding to my email requests to get it.