Noir & BlancReviews of noirblancnyc.com

I love my bag and also had the best experience with customer service. I emailed them when I received my bag in the wrong color and to my surprise they responded immediately. They sent me the correct color and they told me to keep the first bag which I was ready to mail back.

The handbag came well packaged. It was in a plastic bag and cloth bag to finish. The quality of the handbag was excellent.

Initially I was disappointed since it took too long for delivery. However, when I contacted Customer Service, I received a reply immediately, apologizing for the delay and they took efforts to rectify the situation. I received my bag today…I love it! It is exactly what I hoped it would be. In addition, the company sent a very nice gift to thank me for my patience.

Sac de belle qualité avec un très beau design.

I received the wrong color. I sent an email they immediately responded and said they would be sending the correct color and keep the black as a gift. Great customer service!

I ordered my first bag and it was the wrong color. I sent an email to let them know and they apologized. I said I would keep the black and just order the cream in the future. Well, a week later the cream bag arrived. There was no charge and they said to keep both!! Their email responses were promt and very professional!

Reached out when my order was incorrect- it was immediately corrected- thanks

I ordered a black and a white bag but received 2 black. I reached out to them, provided proof as requested and they sent the proper bag! This is how customer service should be everywhere we shop!