customer
Installer lost the plastic wiring…
Installer lost the plastic wiring harness end cap located under the hood of my F250. He informed me it was okay because it was only for looks and didn’t really do anything. He then proceeded to heavily wrap it with tape to make up for the cap not being there. He told me if I found the plastic end cap to call and they would schedule him to come back and reinstall it. He also told me if I didn’t find the end cap, to also call them and he would go by a Ford dealership and buy a replacement because they are cheap and he would reinstall it. After the installer left, I moved the truck and did not find the end cap so I called Revelco like the installer told me to and talked to the sales person who proceeded to give me a high school coach speech on integrity and how much integrity the installer had to even tell me that he lost the cap in the first place. The sales person then told me that I would get a phone call back the next day to arrange for the installer to locate a new cap and schedule him to come finish the job. I waited two days and called them back and they told me they were still looking. I waited another week and called him back and they told me they couldn’t find one, but they were still looking. The Revelco device is operational, but my installation is incomplete because he lost a piece of my truck and I’m getting the runaround by the sales person.
Response from California and Arizona RavelcoFeb 3, 2025
Greg, My apologies for your experience. If we make a mistake and everything does not go 100% to our expectations during an installation, we always bring it up to the customer, as we did in this case. We do this regardless of whether or not the customer would notice as we don't hide anything. There was no intention of a "high school coach speech." We wanted to make it clear that we brought the mistake to your attention and weren't trying to hide anything. And we intend to replace it. Which we still are. I promise you were aren't giving you the runaround. There is nothing deceptive about our obligation. As we discussed on the phone, the challenge we have is that Ford doesn't sell that cover separately. It comes on the entire engine harness, which runs over $1000. So again, no runaround, just trying to source the correct part. Regardless of the rating, we will continue to look for the part. In the meantime, your truck is fully functional and protected from theft as the cover is cosmetic and has no impact on the running of the vehicle. Regardless we consider this important and will continue to look for the part. We strive to make every customer happy, but realize we are all human. We will continue to be in touch as we look for the plastic cover.