NoguReviews of nogu.studio

The company's "easy returns" are anything but easy. The mermaid beads do not sparkle or glow and the firefly beads only work for seconds. They are cheaply made. So when you go to make a return you learn how not easy it is. First you email that you want to return. They take their time but eventually e-mail asking for exactly the same information you already gave them in the first email. Then you respond and immediately tell them that you already gave them the information but here it is again. Then they wait several days to tell you that they are escalating your return. Escalating what? Just give me the return label your website promises. So when I respond angrily that I want the return label already they state that it will be sent from another email shortly. Days go by and nothing. So then I email angrily and they finally attach the return label and an explanation that the return will be delivered to one location but then shipped to another location to be processed so that will take several weeks before they can even process the return. This doesn't seem like a normal return process, let alone "easy returns". I hope I get my refund for these products at all. I won't every purchase from them again and have blocked their adds on Facebook.

Long post, but I break it all down. Overall you should not purchase from this company. Firstly, its clear that this company engages in paying for positive reviews, you can tell from the positive reviews below (and across all their socials), for lack of a better term, they are very generic. I purchased several bracelets and a necklace from NOGU in June. The items took a while to "process" but arrived quickly after that. As someone who has experience with drop-shipping, this was already a red flag. I ordered both their 925 sterling bracelets and their normal pendant necklaces. These items are not high quality. The "handmade" firefly glass beads feel like plastic beads and the bracelets are made from the stretchy elastic you would find at any craft store. The necklace is made of a low quality alloy, not stainless steel or any higher quality metal. The 925 stamp was only on some of the clasps, but not anywhere else on the 925 bracelets. The glowing "firefly" effect is really a gimmick. What they do not tell you is that the glow fades within seconds and only works with a UV light. Two of the bracelets I ordered did not even glow anymore - so there is no quality control, another sign that these are mass produced. If you watch their TikTok and social media you can see almost all of their reviews are from paid influencers. There is also no storytelling of them hand making any of these bracelets - they just do clickbait style videos - yet another red flag. So after all of that, I did return my entire order. It has now been a month and I still have not received my refund. I will contact their customer service one more time, then I will report them to the BBB. A company cannot wait a month to do a return. I would advise that no one should purchase from this business, they have misrepresented themselves and the quality of product is not there. Plus keeping a customers money for a month is very shady.

1. Postage took way too long ample time was given even for overseas 2. Customer service is shockingly bad 3. Sizing is abysmal I brought this for an average sized 21yo. Would strain to fit a kid. 4. Should be called no good not NOGU

horrible customer service and even worse products

I ordered a grey bracelet. I got a blue bracelet. I also got a free gift bracelet which would only fit a child. I am not impressed. With the gift or the product.

I notice from the ad that these are "designed in Toronto" and "ship from Toronto" but notice they don't say it's made in Toronto. They are made on China. You can get the same stuff direct from China for two bucks.

Hi, My name is McKenzie Moss, and today I will be talking about Nogu.studio and their skeptical business. This had all started when I was scrolling through Youtube, and on the Youtube shorts page was a video surrounding a jewelry product collection called “Firefly glass”. So I checked out their website, and their jewelry was very cute along with their other jewelry collections. But, the next day, I felt skeptical about the website, because the Nogu.Studio had no reviews besides the positive reviews, at first I shrugged them off, but when I went to their social medias when I got home, Something clearly clicked to the point that this isn’t just a fake reviews, but red flags themselves! So, the first thing that I need to mention is that when you go to their social media page, they have multiple subscribers and followers, but they have little to comments based on their jewelry, and how can a social media channel have many likes and followers, but no reviews or comments. like seriously?! How are you going to have multiple views and followers, if you have no comments?! That makes literally no sense whatsoever! Another thing that I would like to point out is that their comments on their official website have little to no comments, and when they do have comments there are only positive reviews, which clearly shows that they are doing either sketchy business or they added bots to their websites. That’s when I dug even deeper, I looked at a website with company reviews called “Trust pilot”, and most of the bad reviews said that either their jewelry product materials were cheap, are too small in size, or Nogu.studio’s website was full of bad customer service. Not only that, but the jewelry prices from Nogu ranged around $20-$50! So, based on my observations, Nogu was a scamming website that gave people useless reviews, falsely advertising their products, and having overpriced jewelry with cheaply made materials. So, If you are looking for cute and unique jewelry, then keep looking, because As NerdECrafter from YouTube would say, this website’s jewelry products would go In the trash! P.S I didn’t buy their products, I wanted to warn the consumer from buying their products

I bought a silver, crystal pearl anklet with 80eur and what I received was a cheap, anklet made in China that looks like a trinket, tiny pearls in a rubber band. I was appalled. I have received products with much higher quality from China directly, big natural stones. I've paid less for larger pearls with a golden lock from Europe. I give to charity directly. No cause justifies for overpricing products this much. This will always remind me to stick to jewelry sellers I know.