Google B.
Misleading Item Description and Poor Customer Service
I recently purchased an item from this seller, expecting it to be in excellent/near mint condition as described on the website. However, the item I received was not shrink-wrapped and showed significant signs of use. This was a major deviation from the description and the images provided on the site. When I contacted customer service, I was offered a partial refund. I declined, as I believe a full refund is warranted given the discrepancy. Furthermore, I was informed that the photos on the website are stock photos and not representative of the actual item’s condition, which I found misleading. To make matters worse, I was told that I would have to cover the shipping fees and customs charges for returning the item, which is unacceptable given the situation. Despite my request for a full refund and to have these costs covered, my concerns were not addressed adequately. Overall, I am extremely disappointed with this experience. The item was misrepresented, and the customer service was unhelpful in resolving the issue. I would not recommend purchasing from this seller.
Response from Noble Knight GamesJul 25, 2024
Thank you for your feedback. We sincerely apologize for the inconvenience and the discrepancy between the item description and what you received. We understand that mistakes happen and are committed to resolving this matter to your satisfaction. Don't hesitate to contact us directly so we can address your concerns and work towards a satisfactory resolution.




