Helen O.
The company is a fraud and probably…
The company is a fraud and probably isn't even based in the US. I was stupid enough to order twice; their designs are very appealing, and the quality vs price is OK. It should, however, be mentioned that photos of the jewellery are very exaggerated, especially when it comes to the actual size of a piece or the size of stones used. Their shipping is plainly horrible, and their customer service is even worse. It seems they take the extra money customers pay for express shipping, use a super cheap shipper, and keep the rest. This is clearly fraud!! Many people pay extra but never receive the goods on time, or not at all. I will report the company to the EU Anti-Fraud Board (OLAF) for fraud so they can be banned from doing any more business- at least in Europe.
Response from NoajewelryOct 13, 2026
Hi, I’m Enoc, the new Customer Service Manager at NOÄ Jewelry. I’m truly sorry for your experience with shipping, communication, and the expectations around our products. We’ve made important changes to our customer service team and are committed to improving our service and rebuilding trust. We’d appreciate the opportunity to review your concerns personally and work toward a resolution. 💛 Please reach out to [email protected]



