NixonReviews of nixon.com

Bought a Nixon watch. I like the colour and the display. Every now and again the watch resets itself. The buttons for the light and to change things are awful. I emailed Nixon and they are not accepting repairs at the moment because they are slammed. I think they have a QC issue. If they are slammed get more people on board but don't inconvenience your customers. I don't recommend the watch or the company; both are awful.

Montre achetée neuve près de 130 euros, portée 3 fois et le plaquage s'effrite. Depuis que je suis en relation avec le SAV, c'est un parcours du combattant.. J'aurais du lire les commentaires avant d'acheter un produit Nixon !

Remboursement entre 7 à 10 jours après réception du produit… ça fait un mois et déjà 3 excuses différentes sur le non remboursement… encore 2 jours et je fais une jolie pub sur mes réseaux ou je suis très très suivi… vous allez perdre plus que moi!

It's been a month and half I sent in 3 of my nixon watches for batteries replacement and repair on one of them. Used their shipping label received arrived notification. Then nothing. I contacted through email and phone call and they don't seem to know where the watches are. One of them emails said they shipped them back. One operator said it hasn't even started to working on. The other said carrier investigation. The watches were delivered to the office according to ups tracking. Now they don't even return my email and phone line is down due to some tech issue. Their watches need constant battery replacement and customer services doesn't have any clue of what's going on eventhou there is an order number and multiple email communications. Worst company ever. Very disappointed.

J’ai acheté une montre le 10 décembre 150 € vu sur le site le 25 décembre 50 €. Honteux, pas besoin de faire plus de commentaire, je pense que vous comprendrez ma déception.

Non mi è mai successo nella vita. Nel pacco non c'è nessun orologio. Niente. La scatola è vuota.

I brought a watch in the sale, after 4 days of no shipping notification (even though they charge £9 delivery) I get an email saying it's not in stock and refunded the money. No offer of a discount code or anything as way of apology. I pointed out that I'd buy another colour way of the same model if they could give me a small discount which would have still being paying double what this sale price one was. In my mind this keeps the customer happy and still gets the sale. Instead they just ignored my email. They clearly have a big issue with stock management as I saw this on several reviews from annoyed would be customers. To make it worse they never removed the watch that wasn't in stock from the sale or website so other customers would have gone through this same issue. I worked in e-commerce for another watch brand for years and to see how poorly they handle customers makes me disappointed to see what small attitude changes can do. They built up a following over years and it's sad to bad customer service ruin reputation. The small discount off would have kept the sale, kept customer (me) happy and lead to repeat purchases. Instead I feel annoyed and how poorly they operate and have brought another watch elsewhere now. This is something we'd routinely do and it's common practice because it's about keep the customer happy. Everyone knows mistakes happen but what are you going to do to rectify that?! For nixon it's nothing. Customer lifetime value must be declining and judging by the other reviews it is.

Customer service is horrible. Kept my watch for more than a week just to change battery even after I went to their headquarters in Carlsbad ca. They said they can’t do one day battery change. Charged n me $25 for battery and than a shipping charge to my address. Never ever will buy another watch for them or recommend them to anyone.