NixonReviews of nixon.com

51-30 Chrono Super Black Box Set This is the first watch I have bought direct from Nixon... never again! First off, There is a Massive Sticker on the 'Presentation Box' bout 'Not eating the batteries' Then, when you open the box, there is ANOTHER card inside saying the same thing... WTF! Why do thy put a sticker that is impossible to remove without damaging the box if there is also a sticker IN the box Next, it is REALLY hard to remove the watch/Strap as the foam packaging is INCREDIBLE tight and difficult to remove Next. I took my brand-new Nixon watch into my local watch repair to see if he could take off the metal bracelet that the watch came with to replace it with the Leather strap in also had in the box. He couldn't do it cos the screw bar that held the bracelet had been put on so tightly it was impossible to remove it without damaging the watch! Next, There is NO instruction manual included in the box and also no way of downloading (That I can find) an instruction manual from the Nixon website. 'Why do you need a manual for the $745.00 / £596.90 watch you have just bought' I hear you asking? Well, it's because the the Second (Sweep hand) DOES NOT ALIGN WITH THE 12 O'CLOCK POSITION WHEN YOU PRESS THE RE-SET PUSHER! It resets to a position thats about 4 seconds BEFORE where it's supposed to do. Finally. The Lume (Glow in the Dark) on the watch face and hands was so poor I took a picture of it along side a £35.00 Chinese watch I bought from Ail Express and the difference in brightness of the Nixon compared to the Ali Express watch was just embarrassing. So, to re-cap.... My brand new $745.00 / £596.90 watch comes in crap packaging thats really hard to remove the watch from, Has no Manual, Has a strap that you can't remove, a sweep hand doesn't even line up and finally, you can't see the face in the dark! So what should I do.... Send it back for a Refund? Hmm,... I'll have to think about it......... Ok I've thought about it and made my mind up (Guess what I've decided to do?) What you should NOT think about is whether to buy one yourself. The answer is, for gods sake.... DON'T DO IT!!! Oh, and one last thing to mention When I tried to leave the above review on the Nixon site, for some reason it never appeared.............. Wonder why?

Had the watch for 2 weeks and it leaked the first surf i had I asked to get it fixed, waited 2 weeks, asked for an update and was told they hadn't even shipped it to Nixon! Terrible

Probably the worst customer service experience I've ever had. I purchased a 51-30 with a leather band. Over time the band broke. Replacements for the 51-30 aren't available on the website (which is strange considering the watch costs 500 dollars, yet they sell replacement bands for their other less expensive watches). I was told the watch would need to be sent in for repair/replacement. That seemed completely unnecessary, considering it's as simple as removing 2 screws, to install a new band. But the story gets better..... The repair shop is closed and my only option was to join an email list, that would notify me when the "repair shop" was open again. In light of that information, I again expressed my unhappiness with this (what should be) simple problem. I asked to pay for the band and have it shipped directly. Again they refused "we don't ship 51-30 bands". How ridiculous is this whole situation. I'll never buy another Nixon product. I wish I would have read the massive amount of negative/similar customer service related reviews before I spent 500 dollars. My advice is to steer clear of this company. You're money would be much better spent with a company who cares about customer service.

Watch stopped working after one month and won't replace. Can't contact anyone / get ignored via all outreach attempts.

I don’t even want to give them a star. I bought a watch from their UK site. It wasn’t the right size so I returned it to the address in France at considerable cost. It was returned to me in the UK as apparently customs taxes are due. This is outrageous. I buy trainers and all sorts of things in the EU and don’t have to pay taxes. The customer service was rubbish and condescending as if this was my fault. If I had known it would be so difficult and expensive to return I would never have bought the watch for my daughter. I will never buy a watch from them again and I recommend that UK consumers don’t either from Nixon UK.

j'aime la marque mais je vais abandonner, tant pis. Commande annulée au bout de quelques jours sans raison. Puis un ou deux jours après, je reçois un email pour me dire "désolé c'est un problème technique, les stocks n'étaient pas les bons, vous pouvez maintenant retourner sur notre boutique et commander a nouveau" Cool, mais en fait non, ils viennent de m'annuler la commande :D PS : si vous rechercher un manager compétent, faites signe ;)

I ordered a watch and wanted to exchange. They cannot do exchanges so i returned and ordered a new watch. They charged me for the second watch before sending any shipping updates (no update still but charged me a week ago) and the warehouse has also received my refund confirmed by UPS but have not issued my refund. We see what you're about and going to make sure no one orders from NIXON again.

You are basically only paying for the watch face. The componentary, the strap, everything else is super low quality. The first day wearing my watch, one of the pins came out which detached the strap from the watch face. I then had to pay to get this fixed and the locking mechanism squeeks whenever you move it. When I provided feedback via their email address and contact form, I have received no reply. The first email was sent three weeks ago, and I've still had zero response. All hype, and no substance. Don't waste your money