NixonReviews of nixon.com

Ich versuche seit einem halben Jahr, einen Kontakt zu finden, bei dem einem geholfen wird Ersatzteile zu bestellen. Leider sind sowohl chat Funktion als auch Hotline ausser Betrieb. Über Mail keine Antwort.

J'ai recemment essayer de faire reparer ma montre avec le SAV, elle n'était plus sous garantie parce que j'ai trop trainée (ma faute) mais le fermoir du bracelet s'est tout simplement ouvert seul alors que je roulais à vélo, aucune vitesse aucune secousse au mouvemenrt brusque ni chute. Juste une montre toute neuve qui se désintègre toute seule. Je demande a ce qu'elle soit remise a neuf on me demande la moitié du prix d'achat de la montre pour changer le verre rayé et remettre le bracelet et fermoir en état, je négocie parce que je suis bon client... on me demande de le prouver et d'envoyer des photos de mes autres possessions NIXON (j'ai cru à une blague :D c'était premier degré)et avant même que j'ai décidé ou donner un quelconque accord on me renvoie la montre dans l'état c'est à dire toujours cassée (plus d'un mois après) sans même m'en informer. Depuis impossible de les recontacter pour la renvoyer une honte le SAV situé à Hossegor est vraiment catastrophique et les produits aussi !

They asked what watch I had and let me ship it and I paid that cost, knowing they couldn't repair it or replace it. And the only options they gave me was $240 code and they discard my watch or send it back to me without any resolution.

I have been buying Nixon since the early 2000’s. I have a few different watches and have referred other people to buy their watches. I have an elite watch, the original automatic which I bought as a high school graduation present to myself in 2005. I bought the watch for 2 main reasons besides I like the look. 1- it is an automatic movement so doesn’t need a battery and 2- because it has a lifetime warranty. I’ve had the same issue with the watch which is a riveted pin in the clasp would come out over time and the watch will fall off my wrist. The first time I sent it in they just sent me a brand new watch, every time after they just replace the clasp. Shipping is always taken care of by them. Because of this I’ve had no reason to get the watch serviced anywhere else. I always call in to Nixon and they would send me a shipping label and take care of my watch. Recently the customer service reps have been difficult and trying to charge me for shipping. After speaking with the manager who said “I know we use to but it’s changing”. I was told by one of their reps that I would never have to pay shipping on a elite watch. So after arguing she agreed to take care of shipping and said they only took care of it in the past because I escalated the ticket which is a lie and warned me I would have to pay in the future. I thought whatever just fix my watch. I send it in and then get a email stating that they don’t stock those parts any more so I have to pay $125 for a new band. The manager is giving me a bunch of excuses on why I have to pay stating their warranty. Well I have everything original for my watch- receipt, case and warranty booklet. The manager is arguing with me using their “new” warranty. I will no longer back Nixon as they are being unreasonable keeps giving me excuses to have me pay. They sent me a quote with a return shipping charge. I hope they go out of business

I owned 2 Nixon watches and they stopped working after a couple of years. I took care of them, kept both away from water and never drop them.

i own two Nixon watches. one needs the battery replaced constantly. the other has a broken watchband. i contacted their customer service to return both for repair and was told they were "too busy". they said they would contact me at some future point in time when they were not busy in order to schedule the repair. i bought the watches to wear, not to wait. i would suggest anyone considering this brand to forget it and buy something else. pretty horrible customer service.

My clasp broke within 2 months of owning it. Not under warranty. First and last nixon I'll ever own.

J'ai acheté ma 1ère montre THE RIPLEY, et au bout de 2 ans elle a pris l'eau avec une simple baignade à la mer sans jamais la manipuler sous l'eau. Etant hors garantie, le SAV m'a proposé gentillement un code de réduction de 40%, j'ai donc racheté la même montre, qui a repris l'eau à la 1ère baignade en piscine... Elle est irréparable d'après le SAV, j'ai un nouveau code de réduction mais quelle perte de temps avec ces montres de très mauvaises qualité...