NixonReviews of nixon.com

I ordered a watch, and it took about 2 weeks to be delivered without any update. I also wrote customer support in order to get more information, but it took them a week to answer.

Terrible customer experience. Ordered a watch from Canada and made sure to check returns policy ahead of time. Their returns policy page is so ambiguous; nowhere does it says free returns nor does it say it's the buyer's responsibility to cover costs. All you see are the conditions for the return and a big button that says "Start a return." Obviously if you haven't bought anything yet you wouldn't click on the button. But it makes the customer assume returns are easy and free. The item itself arrived rather quickly but the watch looked used. Once I wanted to initiate the return, I was told return costs come out of your pocket. The "Start a Return" button only generates a "self-shipping" label, meaning the return is authorized. Not sure why it's called that if it doesn't include postage! In the end they sent me a prepaid FedEx label but I had to argue with 2 customer service agents. Very misleading as the other countries Nixon ships to have free returns.

Watches are great and all but when I ordered a part the lady had said to me it would take 2 weeks for arrival.. 2 weeks goes by I ring to see what’s going on and they had made out that they were “extremely busy” and that my part hadn’t been sent & that I had another 2 weeks wait.. not impressed!

I've had two Nixon watches and although they looked good unfortunatley the quality was dreadful. I bought the Mission which was design for outdoor pursuits. The strap faded after less than 2 years and I only wore the watch for casual stuff. They wanted £60 for a replacement! It's only a piece of plastic, and not even good quality plastic! The first watch had so many issues with it that I wouldn't know where to start! oh, also bought a t-shirt which was made from very cheap material! Could not buy any of their stuff again which is a shame as the design of some of their stuff is good.

Really good quality watches in my opinion and I have owned several over the years. However.... don’t bother buying from them direct. The service is dreadful. I needed to return the watch I bought. Their returns process is an online procedure but their system doesn’t work. Nothing on the site to say it isn’t working but when I contact them they are well aware it doesn’t work and give me the impression it hasn’t worked for some time. They offer to arrange a collection. I ask for a drop off label instead as I will be away. They ignore my request and send a DHL driver whilst I am away. I then have to contact DHL myself and try and arrange another collection. Eventually get an email saying my credit has been processed. 10 days later I still don’t have the money in my account. Waiting for a reply from Nixon. I’m not saying don’t buy a Nixon watch, just don’t buy it from them direct. You will find them cheaper on reseller websites with much better customer service.

Definitely interesting design. But when using it's disappointing. The watch buckle adjusts poorly, squeals like an old bicycle chain, and gives you a constant discomfort by pulling out your hand hair.

Appalling communication from the European side of Nixon support. I was told my request would be followed up initially, it wasn't, then had to ask 3 times for clarification only again to receive no reply. Decided to reach out to Nixon US Support, who could not have been more helpful, issue resolved quickly and with regular updates - but no thanks to the very poor support received from Europe Support who certainly could learn a thing or two about good customer support from their colleagues in the US. Great brand let down by poor European service - this is not the first time i have experienced such service from Nixon (Europe) but it will unfortunately make me think twice about purchasing a watch from Nixon again in the future!

This is by far my worst experience of customer service. Obstructive, unapologetic and painfully slow. Just needed a replacement black leather strap for a Rollo(All Black model) watch. You would think this would be easy but I've spent 5 frustrating months of emailing trying to purchase a black strap - apparently this is totally impossible for Nixon to provide! The only replacements straps offered were either brown or a red & blue stripe. Well, finally out of frustration I gave in and opted for the brown. Bad decision it's just arrived and is a really unpleasant orange/chestnut colour- unwearable with a black watch. Nixon didn't mention when I paid but in their last email stated that product can't be refunded or exchanged - slightly after the event! Would never buy from this company again.