Nitecore StoreReviews of nitecorestore.com

Ordered and received product within 3 days. Flashlight appears to be functioning properly.

I'm currently in the middle of trying to get the glass replaced on my Concept 2 flashlight. I'm more than happy to pay for the replacement gaskets and front glass after it turned on and shattered from the heat in my bag. I've emailed no less than three different email addresses over the last month and each reply takes a week, and I only get a reply because I have to remind them to reply. £185 for a flashlight. I'll never buy from Nitecore again. Your customer support is embarrassing. Don't buy Nitecore. UPDATE: Two months later I'm still waiting for the correct parts for my flashlight. I asked for TWO things, glass and gaskets, they forgot the gaskets. I've been quoted as having to wait another 8 weeks for delivery. Don't buy Nitecore.

If the other reviews here don't already appropriately caution you enough to not conduct business with nitecorestore.com, then please consider this yet another example to help steer you away. They sell a number of flashlights that use proprietary batteries. My 2-3 year old R40, a $149 purchase back then, needed a new battery. The battery shows as discontinued on their website, so I reached out to customer service. In addition to taking a while to get responses, the service team offered no help other than stating I should check with other vendors or call the manufacturer. Well, these products are labeled as Nitecore products, so it's clear to me that they simply add their brand to another manufacturer's product, aren't willing to support the products they sell, and finally, they don't really seem to care at all about taking care of their customers. Buyer beware! Shop elsewhere!

I searched the internet for the the top rated headlamps and NITECORE was rated one of the best. Are you kidding me how does that happen? Orders do not ship overnight almost 4 weeks), customer service is slow (3 days for a callback), when you do talk to someone, their phone system sucks, each time I called (twice) it was the same. They are hard to understand and not to aggressive in trying to help you with your questions. Now I'll get to the headlamp. It comes with a 18650 battery but they don't tell you that it's a special battery at a cost of $21.95 if you want an extra one. When charging the headlamp gets really hot. the guy tells me that's normal, really? I hope so. Regular 18650 batteries work but they do not last long. Do not use regular batteries on high. I do not think this headlamp is worth the money and I am in the process of trying to return it.

This was an extremely satisfying ordering experience. First, the range of products is endless and it is very easy to compare attributes of each to get exactly what you want. The shopping experience and checkout was very easy, AND IT SHIPPED TODAY! Amazing.

First light that broke was under warranty for bad threading. They didn't make that model any more so just gave me "credit" of paying half the price toward a new light. So warranty is not really a warranty at all. That next one then just dies before even getting through a full charge. Then they make me pay shipping for a part to fix it. They also drag the whole process out each time for weeks. I pay, then they wait a week or so to even sent anything. Do not buy from this company. Unless you live in China and wouldn't have to deal with their garbage customer service they have, just buy ANYTHING else. There are too many companies making good flashlights out there to have to deal with this company.

I have purchased three Nitecore flashlights, at a price of about $45 each. Recently one of them stopped working. By swapping parts, I was able to figure out the switch was bad, an easily replaceable part. I contacted Nitecore and was told that: 1) My flashlight is out of warranty and there is nothing they can do, 2) To send it to the store in CHINA to have them evaluate it, and 3) They no longer carry and can't sell me the defective part. So option #2 above makes absolutely no sense. Another problem with Nitecore is that their 18650 batteries are actually larger than a standard 18650 battery, and WILL NOT FIT a standard 18650 battery charger. You have to buy a Nitecore charger. I have another three made-in-China 1000+ lumen flashlights purchased on eBay for a price of $8 each. I have had these as long or longer than the Nitecore ones, and all of them work as good as new. So Nitecore is going to the trash heap, it is not worth the extra money for anything more than a kids toy.

Please stay away from Nitecore chargers. I bought the Q6 first and it did not work, I returned to TASCO (distributors in Australia at my own cost) and they replaced it with I8. After receiving the replacement, it had an error when I insert 3 or more batteries, LEDs start flickering and it does not charge. When I raised an issue with TASCO they kept arguing that I use different batteries. PLEASE PLEASE Stay away from NITE CORE and TASCO Australia.