Shauna M.
1 Star - Price increase after Purchase
1 Star – Misleading Pricing and Poor Customer Service I ordered a part (23100-3JA1A) from NissanPartsDeal.com at the listed price of $495.57. After completing the purchase and payment, I received an email the next day stating the price had increased by $49.71—and that I would need to pay the difference to proceed. This is apparently a standard practice for this company, as their customer service flat-out refused to honor the price I agreed to. When I pointed out that this type of post-purchase price hike violates California’s SB 478 Honest Pricing Law, they still wouldn't budge. I ultimately canceled the order, received a refund, and purchased the same part from another vendor with overnight shipping for even less than the original price. If you’re looking for transparent pricing and a company that stands by its word, look elsewhere. NissanPartsDeal shifts the cost burden to the customer after checkout and does not take responsibility for their own pricing errors.
Response from NissanPartsDeal.comJun 23, 2025
Thank you for taking the time to share your experience. We sincerely apologize for the frustration and inconvenience this situation caused — we understand how disappointing it is when pricing issues arise after an order has been placed. While we strive to maintain accurate, up-to-date pricing, occasional discrepancies can occur due to rapid fluctuations in supplier costs or inventory changes. In such cases, we notify customers promptly to confirm whether they’d like to proceed at the adjusted price or cancel with a full refund, as happened in your case. That said, we recognize this is a frustrating experience and not the seamless service we aim to deliver. We take your feedback and concerns very seriously and will be reviewing this situation internally to ensure our practices remain fair, transparent, and compliant. We appreciate you bringing this to our attention and regret that we lost your business.