Ninja PatchesReviews of ninjapatches.com

The initial order was placed on Jan 20th, and I was overcharged more than $100 for 10 patches. NOBODY reached out to me. I was placing a new order and see the pricing and had to contact them asking for an explanation. I did a second order (Jan 27th) on a different kind of patch on a separate day, and both orders were shipped together. Supposedly, the delivery was complete today Feb 9th; thank god I was testing, so no client was involved. I ended with 2 tracking numbers and also with delays. No explanation. Again I had to contact them. 1 Star, why? Due to my mistake selecting the type of patch, I contact them and they say that the order was updated (THANK YOU). I can't confirm yet.

Poor customer service. Any issues you have, they will make it difficult to resolve since it is an imported product. I ordered patches with a 5 day turnaround time and paid an additional fee for rush shipping. Did not get the item in hand for two weeks. Had I known this was an imported item, I never would have ordered. Yes, it was imported since my tracking number tells me that it came from DONGGUAN CN.

Title: Failed Delivery and Misleading Communication My experience with this company was highly unprofessional. I paid for expedited overnight shipping on Dec 13th for a time-sensitive event, yet the order was delivered nearly a month late on Jan 6th. During the delay, I requested a cancellation several times and was told production had already begun, though my account never reflected this. I now have 45 dated patches that must be discarded, resulting in a total loss of $318.00. I would not recommend this service for time-sensitive or custom orders.

I am extremely disappointed with this order. A very small run of just 12 custom patches took an unreasonably long time to arrive, which already set a bad tone. Unfortunately, the product quality was far worse than the delay. The lettering is uneven in height and immediately noticeable. On top of that, there is a strange raised extrusion in one part of the design that does not appear anywhere else on the patch. It looks like a production error. These patches are unusable. We will be throwing them away. For a custom product, consistency and attention to detail are the bare minimum, and this order missed both. I would not recommend this company based on this experience.

This was my first time ever ordering patches. Not a good turn out. When you order something from a company you expect them to care about the quality of the item. However, the patches I was sent had writing that was not even readable. When I contacted them, they blamed it on me and gave me no course to fix it. No refund. Just deal with it. I dont understand how as company you can in good consicous send out such garbage. I will never order from them again. PS. I always order stickers from another company. They come with a proof that the worker checks first. This might be a good idea for Ninja Patches to do before you send out 50 items to put in the garbage.

I had several issues with my order. I saw an advertisement for 5 Day Turnarounds on embroidered patches, which I clicked. However this option did not apply to 3D Embroidered Patches. I received my patches past my deadline. When I received the patches, it had been altered. The fonts were replaced. The icons were not printed clearly. Ultimately I would not return to NinjaPatches for a future order. I will admit that email correspondence was really good, polite, informational, and timely.

Your communication is terrible. Never confirmy order or sent a status update. When the patches arrive you have cropped out my company logo of the design making them useless. I have sent a form indicating this and I expect a full refund of my money. Update 10/21 You actually saying that I have to pay even more to make sure that you print the complete design provided to you? Some how it is my fault for not paying more? It could not have been more clear, a promotional patch with ONE image and ONE text below (single word) and some how you decided that the text wasn’t necessary? Even in your website the file provided to you shows all the elements. If this is your way of apologizing for a mistake you are doing a terrible job.

the order was delayed after doing fast shipping the sent it via USPS and the colors of the patches don't match and don't look good at all, this isn't the first time this has happened and will never order from them again