NinjaOneReviews of ninjaone.com

We initially chose NinjaOne’s ticketing system after a promising demo and because we were already using their RMM tool. Unfortunately, the reality didn’t match the sales promises. We were told the system was ITIL-based – it’s not. It only includes Incident and Problem, and even those are implemented incorrectly. Features like satisfaction scores, dashboards, categories/subcategories, and ticket templates were all promised but either don’t exist or require third-party add-ons. Reporting is very limited and essentially unusable without external tools. The “boards” are just renamed views, and there’s no proper resolution field. We asked about task management within tickets and were told tasks could be enforced before closure – but you can’t even create a ticket with a task list. Support has been disappointing. Our account manager stopped responding, and we were passed around. One support engineer even broke our reporting while trying to fix a notification issue – we had to fix it ourselves. The RMM tool is solid, but the ticketing system feels like a bolt-on with minimal development or support. Ironically, NinjaOne uses Zendesk for their own ticketing – had we known that earlier, we might have looked elsewhere. Unless NinjaOne invests in serious improvements, I’d recommend looking at other solutions if ticketing is a priority.

At least I'm ot the only one here leaving a bad review. So I ask for the free demo of the software but the call center told me they cannot release because I don't have a minimum commitment. Acronis is giving me the free trial and also the extension of the trial without having to declare the minimum commitment at least I can try and decide how to set up my business.

Sales team said they would follow up after demo with "end of month" pricing for a small MSP shop looking to switch from a competitor and never followed up with pricing or pursued further. They don't care about small business MSP's. Will take my clients and money elsewhere to someone who cares about small business.

I'm seriously concerned about Ninja's reliability. It reports devices as up to date when they clearly aren't. My laptop was running Edge version 122, released in February 2024 while version 130, released back in October 2024, wasn’t even detected. No pending or missing updates were shown in the portal. That’s unacceptable for a patch management tool. On top of that, Ninja doesn’t reliably report vulnerabilities, unlike Action1, which consistently does. Right now, Ninja is giving me more reasons to doubt it than to trust it.

spams with mail invitations for IT events and then starts following up by unwanted call.

NinjaOne has become the RMM go to Tool for our organisation, as a Managed Service Provider, we are able to troubleshoot and perform all necessary work to support our clients The NinjaOne team is always at hand making our job so much simpler

Received unsolicited email and phone call from company without contacting them beforehand. Sales rep lied about where he got they contact information and did not reveal the actual source from which my information was obtained.

We have been using NinjaOne since 2020. While the software served as a decent starting RMM, it often fell short of the promises made, such as the integration with Bitdefender GravityZone and market-comparable pricing for backup solutions. Additionally, it took over three months to discontinue services that were no longer available as add-ons within the portal. As an MSP, we experienced fluctuations in our monthly usage. Despite being sold on a per-seat model, the subscription-based contract required us to notify them five days in advance of any changes. On January 10th, I informed Jake Hunter, our account manager, via email and phone that we would be transitioning to ConnectWise. I emphasized the need to avoid penalties due to the five-day notification requirement. By March, NinjaOne expressed surprise and delayed the transition by almost three weeks, attempting to extend it beyond the five-day period to charge us for endpoints we no longer had installed. Despite having zero endpoints, they claimed we did not provide a 60-day notice. I advise caution when dealing with NinjaOne, especially if your account manager is Jake Hunter. Ensure all communications are documented, as reducing or terminating services can be challenging.