Bryan E.
We are using NinjaOne for RMM
We are using NinjaOne for RMM, we also have the documentation and ticketing systems. We're a fairly small shop (under 50) but we are tech heavy and so it has been helpful having an RMM. I use Ninja on a daily basis so like almost everything there are pros and cons. The cons is that i think their software deployment process could be improved, I end up have to write powershell scripts to scan for registry and file versions in order to create groups, so lots of groups and scripts that don't have a way to group so that its easier to manage them. There are filters but i think this area could be improved. On the pro - it allows me to get remote shells on users computers which i use often, it has its own remote desktop connection which works well. the documentation we don't use enough (never enough time) and the ticketing is ok for our needs. They seem to be constantly changing/improving stuff so thats a positive. I have some experience with Action1 and I would prefer NinjaOne mainly for the remote access. Overall its a tool i use daily and it has helped us with most administration needs.