NinjaOneNinjaOne is the unified IT operations platform that helps IT teams and managed service providers manage, secure, and support every endpoint from a single cloud-native console. Nearly 40,000 customers across 140+ countries use NinjaOne to replace fragmented point tools with one platform built to scale.The platform brings together the core work of modern IT operations: endpoint management, autonomous patch management, vulnerability management, endpoint and SaaS backup, remote access, and IT service desk. Teams monitor and control Windows, macOS, Linux, mobile, and virtual devices in one place, automate routine work with policy-based automation and human-centered AI, and cut the cost and risk that come from running many disconnected tools.NinjaOne serves internal IT teams and MSPs alike, from lean IT departments to mid-market and large enterprise organizations managing distributed, multi-site environments. Common uses include consolidating IT tooling, automating patching for security and compliance, managing distributed and hybrid workforces, improving endpoint visibility, and strengthening backup and ransomware readiness.NinjaOne has maintained a 98 percent customer satisfaction score for more than five years, backed by free unlimited onboarding and 24/7 support in seven languages. Organizations that move to NinjaOne report replacing four or more separate tools with the single platform.NinjaOne is FedRAMP Moderate Authorized and SOC 2 Type II and Type III compliant, and supports audit-ready compliance evidence across frameworks including CMMC, ISO 27001, and HIPAA.The mission behind the platform is simple: unify IT to simplify work, giving IT teams better tools and employees a great technology experience at work.
NinjaOne (ninjaone.com) has 35 customer reviews on Five Star Index, with an average rating of 2.7 out of 5.
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Maksym Y.
I use NinjaOne every day to monitor and manage devices across several client environments. The console is fast and easy to use, policies make it simple to automate routine tasks, and having everything in one place saves a lot of time. The support team is responsive and helpful whenever we need them. Highly recommended for IT teams and MSPs.
I.M.
NinjaOne has transformed the way we manage and support our IT infrastructure. The platform is intuitive, reliable, and packed with features that streamline monitoring, automation, patch management, and remote support. The ease of use, combined with exceptional customer support and continuous development, makes NinjaOne one of the most valuable tools in our IT stack. Highly recommended.
Freek V.
1) Presenter made it very clear that he was also dealing with multi-million dollar companies and we are only a small fish, so to speak. 2) Presenter was somewhat rude, interrupted again and again and didn't listen very well. 3) I told presenter we were guaranteed a three month long trial. Presenter stated he was going to check how that was possible. A few hours later presenter stated I had misunderstood the Ninja One representative which had guaranteed us said three month trial and stated it was actually a three month discount on a one year subscription. When I told presenter we have written confirmation (e-mail messages) that we were really promised a three month trial, presenter almost seamlessly switched over to another story: The other Ninja One representative that promised the three month trial has no authority to promise three month trials. What a waste of time!
Nicolas C.
Depuis deux ans, je leur demande d'arrêter de me contacter. Ils m'envoient des e-mails, m'appellent et me laissent des messages vocaux sans cesse. Ils s'en moquent éperdument, c'est visiblement une plaisanterie pour eux. NE LES CONTACTEZ PAS POUR UN DEVIS. Ils ne perdront JAMAIS vos coordonnées et vous harcèleront pendant des ANNÉES.
Davide O.
It is a shame to leave a 1-star review for a service we used for over a year with good results, but their offboarding, renewal process, and support have been entirely unprofessional. Well before our notice period, I received a renewal call from NinjaOne. I clearly communicated that our company was being acquired and that we needed to terminate the contract. The representative gave me positive confirmation that the contract would be stopped, but failed to mention that I also needed to submit a written request. When I realized the cancellation hadn't gone through, I contacted our Account Manager. During our first call, he promised to listen to the call recordings to verify my verbal notice. After that, he went completely silent for weeks—even months. I repeatedly requested to at least reduce our device count so we wouldn't pay the full amount, but I was ignored. All of my support tickets were completely ghosted, even though I had already deleted all of our registered devices as agreed. To make matters worse, my Account Manager promised a significantly lower bill for June, which turned out to be completely false. We are still being charged the full amount. NinjaOne was incredibly reactive and helpful when we were paying customers, but the moment we tried to cancel, they became impossible to contact. Forcing a client to pay for an entire year of unused service simply because your team refuses to reply to emails or tickets is disrespectful and predatory. Still to this day, we cannot get anyone to contact us to resolve this.
Paul B.
We use Ninja day in day out and I can honestly say it's been a game changer since we moved from our previous RMM platform. It's reliable and reduced our support overheads by 35% without question
Kian W.
Been using nearly one year now and no issues at all great for a managed service provider. All the features are great and it works flawlessly
Muhammad J.
Ninja has been very helpful for managing silent software installations and deployments. The platform is reliable, easy to use, and has streamlined our IT operations significantly. Overall, it has improved efficiency and reduced deployment time.
