Ninjacators is Americas #1 NinjaTrader® Innovator with over 450 mistake-proof NinjaTrader® Indicators & automated trading edges. Over 50,000 NinjaTrader® users in 29 countries TRUST US with their daily futures trading for a quicker and easier way to win their way everyday. Ninjacators is headquartered in New York with offices in Florida.Since 2008 Ninjacators has helped over 50,000 traders prosper faster on the NinjaTrader® platform. Developing over 450 innovative indicators. And nearly 100 unique plug-and-trade strategies with a proven trading edge.All based on our combined 70 years of successful institutional and retail trading experience.
Ninjacators LLC (ninjacators.com) has 556 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.
Also known as
Ninjacators, ninjacators.com
Website
ninjacators.com
Category
Internet & Software
Location
New York, New York
Listed on Five Star Index
2026
About these reviews
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The company replied to 100% of reviews.
Latest
Most recent review: October 2026.
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Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
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Indicators did not properly installed and nobody was able to help me.
Response from Ninjacators LLCDec 4, 2023
Dear Dinu,
We regret to learn about your experience, and after reviewing your inquiry with our support team, we found that our agents made extensive efforts, including providing a personalized tutorial video for your 14-day free trial and E-Mini Predictive Trader installation. Unfortunately, despite our best efforts, you chose to cancel the trial, and we were unable to assist further.
We apologize for any disappointment, as it is always our goal to meet customer expectations. If there's anything specific we can address or improve upon, please let us know.
RK
Roland K.
I found it impossible dealing with…
I found it impossible dealing with these people and trying to stop the emails.
Response from Ninjacators LLCNov 14, 2023
Hi Ronald,
We apologize for the challenges you encountered. Upon reviewing your support tickets, we promptly issued a full refund and have successfully removed your email from our system. We appreciate your patience and wish you the best now that the matter has been resolved.
DB
David B.
Product does not work
Product does not work. Support is not providing any help.
Update to Reply: The info has been emailed twice now and also left a voice mail. Still no reply.
Response from Ninjacators LLCNov 13, 2023
Hello David,
I've carefully reviewed the tickets you submitted, and our Agent Michael is waiting for your response. We're here to provide remote assistance, but we require additional details to better understand and address the issue. Thank you for your cooperation.
EP
Eric P.
They sell you a bot or many bots
They sell you a bot or many bots, but in the end the bots do not produce for you
Response from Ninjacators LLCNov 2, 2023
Hi Eric!
We appreciate your feedback, and we genuinely regret to learn about your experience. Upon a thorough review of your interactions with our help desk, we couldn't locate a record of a Robot Lab purchase in our system. It seems that you've submitted around 8 tickets over the past 5 years.
Effective communication is essential for addressing any concerns, and we're committed to achieving that. If there are any specific issues we might have overlooked, please feel free to reach out to our support team. Thanks!
GW
Gregg W., Tulsa, OK, U.
Beware of the Support that You Get, or Don’t Get, After You Purchase Indicators from Ninjacators
I did not have a good customer support experience with Ninjacators when I had problems with one of their indicators. It all started with them taking several days to just verify that I had purchased the product and was entitled to customer support. Which was only resolved when I sent them a copy of my purchase receipt. Next, I spent a few more days demonstrating that I had followed all of their instructions and installed the product correctly, (i.e., removing their ninjascript indicator, reinstalled it, etc…) and still their product would not properly appear on my charts. Then, it took a few more days for them to come up with a solution that I should just try uninstalling NinjaTrader 8 and reinstall it adding their indicator first to see if it would work. Of course, that meant reinstalling every other indicator that I have and re-configuring all of my charts and settings, which would take me a few days to do correctly. When I objected to doing that before exhausting every other support option, then I was offered the solution of having them look at my computer via remotely logging into it and trying to get their indicator to work. The first available time slot for that was many more days away. Finally, before I was able to have the remote help session, I received an email stating that they were closing the help ticket, because they “hadn’t heard back yet” from me. Despite my many emails back and forth about the issue requesting customer support. Somehow, they decided that helping me get their indicator to work on my computer was not going to happen, and they were through trying to support their product.
Moreover, many companies sell indicators for NinjaTrader 8, and what separates them is both the effectiveness of their products and the support that you receive when and if they do not work as described. In this case, Ninjacators customer support failed to be effective, reliable, or helpful after purchasing their product. As well, I was told that I can neither return or exchange it. At this point, I just want to forget dealing with this company, and encourage you to carefully consider who you spend your hard earned money with, and what support that you may or may not get if anything goes wrong with their products.
Response from Ninjacators LLCOct 23, 2023
Hello Gregg, We deeply regret to hear about the challenges you faced and the dissatisfaction you experienced with our support process. Your feedback is crucial to us, and we apologize for the inconvenience and frustration that you've encountered. We acknowledge the delays and challenges in our communication and the proposed solutions.
While we did offer email support and a remote session, which was subsequently cancelled, we understand that these may not have been timely or satisfactory. We are continuously working on improving our support services, and while our exchange policy has its limitations after a certain period, we truly value your business and the trust you placed in us. We would be grateful for another opportunity to rectify the situation, should you be willing. Thank you for your feedback, and once again, we apologize for the inconveniences faced.
JO
Josué
He tenido muchos problemas con los…
He tenido muchos problemas con los indicadores, dejaron de funcionar , ya he enviado muchos correos, después de tanto me envían a soporte remoto y me dan cita 7 días después ... muy lento el servicio , recién había comprado otro paquete de indicadores y es fecha que no los puedo utilizar por que no se ven en el grafico. espero lo resuelvan pronto..
Response from Ninjacators LLCOct 23, 2023
Hello Josue, Lamentamos mucho los inconvenientes que has experimentado con nuestros indicadores y el tiempo de respuesta. Trabajaremos para resolver tu problema lo más pronto posible y agradecemos tu paciencia mientras trabajamos en ello.
RU
Ramon U.
NEVER RESPONDED.
left msg and phone nbr for assistance but no one ever returned call. Unbelievable.
Response from Ninjacators LLCOct 18, 2023
Hello Ramon,
We do not have a voicemail from you, do you mind sending in an email to [email protected] with your phone number so we can give you a call.
DM
David M.
I have no problem and I can't get…
I have no problem and I can't get customer service on the phone and your chat service is useless
Response from Ninjacators LLCOct 17, 2023
Hi David! Thanks again for your concern. As I mentioned in my email back to you after I called you back, I was unable to leave you a Voicemail due to your mailbox being full. But thankfully you detailed out your problem in an email and I was able to provide you the information you were seeking. Is there still a concern you have that I can help you with?
