Ninjacators LLCReviews of ninjacators.com

Response from Ninjacators LLCApr 3, 2024

Hello Peter, We empathize with your frustration and apologize for the inconvenience you've encountered. It appears that you've been in contact with our Agent Abigail, and we're working diligently to address the access issue promptly. Rest assured, we remain dedicated to delivering the highest level of support possible. Thank you for your patience and understanding.

Response from Ninjacators LLCApr 8, 2024

Hi Todd, Please note that we are not NinjaTrader but rather Ninjacators. We kindly ask that your review reflects the correct company. Thank you for your understanding!

Response from Ninjacators LLCMar 29, 2024

Hello Bruce, We apologize for the inconvenience. After reviewing your request, we noticed that it was submitted outside of our regular office hours. However, our Agent Abigail has promptly responded to you with the necessary next steps to access your Member Area. Please know that our team is here to assist you further if needed.

Response from Ninjacators LLCMar 28, 2024

Hi Christine, We received your requests and our team is currently working with you, we hope to find a solution for you and ultimately restore your experience with us.

Response from Ninjacators LLCMar 15, 2024

Hello, I apologize for any confusion. We make our guarantee clear on our sales page and order form, and we provide our Support Contact Number and Email for any inquiries or concerns you may have. Regarding the 30-day money-back offer, we do not provide this option. Instead, we offer a 30-day "love it or replace it" policy, which our team has discussed with you extensively to find a suitable solution. Our goal is always customer satisfaction, and we are committed to being transparent about our guarantee. Our intention is never to mislead anyone. We hope to resolve any issues and meet your trading needs satisfactorily. Please let us know how we can assist you further.

Response from Ninjacators LLCMar 5, 2024

Hello! Based on our latest records, our Agent Cheryl assisted you and resolved the issue. It seems this review was posted earlier, and we hope we've demonstrated our commitment to your satisfaction since then, please let us know if not!

Response from Ninjacators LLCMar 5, 2024

Hello, We understand your concern regarding a refund. However, our policy is clearly outlined on the product pages for the items you purchased. Your purchase falls under our 30-day love it or replace it guarantee, and our team has been actively assisting you. I will arrange for our manager to directly reach out to you to explore your options and ensure your satisfaction.

Response from Ninjacators LLCFeb 13, 2024

Hello, Our records show your Ninjacators Fast Track Membership was canceled in 2023, and there have been no charges since. We regret any dissatisfaction and always aim to exceed expectations in product delivery. If you need further assistance, please contact our support team. Best wishes in your trading endeavors.