JAMES C.
very honest
They stood by their guarantee no questions ask
Response from Ninjacators LLCOct 30, 2023
Hi James, Thanks for your review. Customer satisfaction is our priority.
Ninjacators is Americas #1 NinjaTrader® Innovator with over 450 mistake-proof NinjaTrader® Indicators & automated trading edges. Over 50,000 NinjaTrader® users in 29 countries TRUST US with their daily futures trading for a quicker and easier way to win their way everyday. Ninjacators is headquartered in New York with offices in Florida.Since 2008 Ninjacators has helped over 50,000 traders prosper faster on the NinjaTrader® platform. Developing over 450 innovative indicators. And nearly 100 unique plug-and-trade strategies with a proven trading edge.All based on our combined 70 years of successful institutional and retail trading experience.
Ninjacators LLC (ninjacators.com) has 556 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.
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Internet & Software · New York, New York
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Showing 395 reviews with 5 stars · Clear filters
JAMES C.
They stood by their guarantee no questions ask
Response from Ninjacators LLCOct 30, 2023
Hi James, Thanks for your review. Customer satisfaction is our priority.
MINH P.
interaction with customer support and technical support.
Response from Ninjacators LLCOct 30, 2023
Hello, We apologize for any inconvenience. Our team strives to maintain phone availability to the best of our ability. It appears that Agent Michael has been able to assist you since. Please feel free to contact us if you have any more questions or require further assistance.
Robert J.
ninjacators honored their word.
Response from Ninjacators LLCOct 30, 2023
Hello! Thank you for your review, we're happy to help.
T G.
Outstanding Customer Service. Their "Love it or Replace it" promise truly delivers. Prompt, accommodating, and top-notch products. Special shoutout to Abigail for her expertise and assistance.
Response from Ninjacators LLCOct 30, 2023
Hi Thienna, Thank you for your fantastic review. We're delighted that our Agent Abigail was able to provide assistance. Should you require any further assistance or have additional questions, please don't hesitate to reach out. Thank you for choosing Ninjacators!
John S.
I had an excellent experience with their products and even better with support. Initially, I wanted to speak with someone on the phone however, I have received personalized video explanation to my answer, I was very impressed by the way Michael assisted me. I can only say, highly recommend!
Response from Ninjacators LLCOct 26, 2023
Hi John! Thank you for sharing your positive experience with us. We always want to provide the best service possible, and we're sorry for not being able to answer your call. We're happy to hear that Michael was able to help you and make your experience better. If you need anything else, please don't hesitate to reach out!
Juan V.
I purchased the Robot Portfolio Lab. Due to a medical emergency, after a few days of the purchase, I ask for a refund of the total value of the acquired product. Abigail from the support desk helped me with no issues. Thanks
Response from Ninjacators LLCOct 25, 2023
Hi Juan, Thank you for sharing your experience with us. We're sorry to hear about the medical emergency, but we're glad Abigail was able to assist you. If you ever decide to explore our products in the future, please don't hesitate to reach out. We wish you all the best in your endeavors!
Harold B.
They fixed my problem and were very patient. Been a good indicator. Very pleased.
Response from Ninjacators LLCOct 24, 2023
Hello Harold, Thank you for your positive feedback! We're glad to hear that our team was able to assist you patiently and to your satisfaction.
Christy B.
It was addressed immediately.
Response from Ninjacators LLCOct 24, 2023
Hello Christy, Thank you for your positive feedback! We're delighted to hear that our team was able to assist you promptly and effectively.