Luanne
Not for newbies & no refunds will be entertained. Period.
If you are looking to get in or learn automated trading, this product is not suitable at all. It is expected that you have: a. MONEY (Robot Lab is 5k). b. EXPERTISE to tweak your robots settings etc c. TIME to do it. Otherwise, you will lose money. 1. The 30 day money back guarantee is not enough time for you to set up your VPS, fund your account, get a white glove installation appointment and test your robots in a test and eventually live environment to learn and see how it all works. By the time I got this set up, I realized I was way in over my head so I asked for a refund but I was past the 30 day mark. FYI, I run two businesses so I'm naturally self motivated to get things done. However, 30 days is not a realistic time frame to get everything set up, running and tested especially if you are brand new. 2. There are live training sessions via Zoom every week and it functions like a chatroom with tons of other people on the call. If you need more technical support, there is no paid for service you can hire to help you tweak. This is where you need to have the time to test and tweak your robots (assuming you have the understanding on How To and you also understand all trading jargon). There is no online community, private Facebook group or any other community based option to support your journey. It's just email support which is pretty decent with nice folks. What is also good? Their Marketing. Via live webinar/s and email marketing where you are emailed multiple times daily on how you can make thousands with a click of a button. This style of marketing is called bro marketing where the urgency and frequency of emails is very high and super heightened in inducing FOMO for self-serving purposes. The Robot Lab is marketed as the most sophisticated automated trading robots which takes less than 10 minutes of your day for anyone. Fire up the VPS and connect the robots. The end. What is not mentioned at all is the hours and hours you will need to dedicate to backtesting, tweaking, testing the robots in a simulated and live environment to make sure it all works. If it doesn't, then you need to either figure it out yourself, email support or wait for the next live webinar. Email support will only provide you with pretty generic and vague answers as they are probably not legally allowed to tell you what to do due to trading laws. Robot Lab does NOT run on Mac. Again, this was not disclosed in any marketing or technical disclaimers. It is NOT plug and play despite the 5k investment and not mentioned anywhere during the sales pitch webinar/s or sales nurturing emails. I tested this product for 10 months (both in a test environment and live) and my most conservative robot portfolio had one green blip (made about $400) a couple of times and the rest of the bar chart is a sea of red (daily losses) for 6 months straight. So, unless you have the money to lose, time to tweak and already have a lot of trading experience, I would give this product a miss and classify it under "shiny new object distraction". It is unfortunate. ***EDITED TO ADD: Sept 27 2024.*** As you can see from the response from Ninjacators, they have taken the stance of good luck and goodbye and not doing the customer right. As a business owner, refunds are just part of doing business because your product cannot possibly satisfy everyone. It's not possible and that's just a fact. A customer should NEVER have to fight for a refund. That's just purely unethical, shortsighted and amateur. Businesses like this should be reported to consumer protection authorities. I've been working full time in technology for the last 24 years and this is a company that relies on smoke and mirrors by misleading the consumer through omission of information. They also keep spamming your mailbox with multiple emails a day aggressively despite unsubscribing. Instead of centering the customer as the heart of the business, Ninjacators is run by big egos who "stand by their product" -- even though the customer has shown good faith by having taken all the steps necessary to work the product and by their own admission their product is not a good fit. Once you buy anything from Ninjacators, you're essentially trapped. Buyer beware.
Response from Ninjacators LLCSep 26, 2024
Hi Luanne, Thank you for your candid feedback; we truly appreciate it. We're sorry to hear that you were disappointed with your experience, but please know that your input will help us improve our systems and enhance the member experience. After reviewing your ticket correspondence with our support team, it’s evident that we made a comprehensive effort over the past several months to support your success with the program. While we cannot guarantee that our programs will suit every trader, we strive to provide comprehensive resources for all users, regardless of their trading experience. We wish you the best in your future trading endeavors!