Ninjacators is Americas #1 NinjaTrader® Innovator with over 450 mistake-proof NinjaTrader® Indicators & automated trading edges. Over 50,000 NinjaTrader® users in 29 countries TRUST US with their daily futures trading for a quicker and easier way to win their way everyday. Ninjacators is headquartered in New York with offices in Florida.Since 2008 Ninjacators has helped over 50,000 traders prosper faster on the NinjaTrader® platform. Developing over 450 innovative indicators. And nearly 100 unique plug-and-trade strategies with a proven trading edge.All based on our combined 70 years of successful institutional and retail trading experience.
Ninjacators LLC (ninjacators.com) has 556 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.
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Showing 26 reviews with 3 stars · Clear filters
Jake S.
I bought the indicator at 9am. It took until 1:30pm to receive the indicator i bought. I couldn't test or even use the indicator until the market was nearing closing time.
Response from Ninjacators LLCMay 22, 2024
Hi Jake, Thank you for your feedback. We apologize for the delay due to our recent migration to a new member area. Please rest assured that moving forward, all purchases will grant immediate access. Thank you for your understanding.
Helen C. P.
3 star because I may not know enough to be accurate. Today I spent almost 3 hours of my time listening to a promotion for an algo-bot futures program by a guy, Christian, who repeatedly expressed surprise that everyone in audience hadn't seen his programs -- suggests he didn't ask staff ahead of time. Then typical marketing strategies of time limits, urgency, special deals, while on website, same price as stated as being a special deal. While waiting on a promised support staff call for questions I had prior to signing up, I searched for reviews of the program, finding nothing. Red flag for me. Rather than a call, I received a text from Chris C, asking me to write ?s in an email or via Zoom, which I was hesitant to do re: revealing personal info w/o knowing to whom I was sending it. He then said he'd call. Crickets. Company office hours over. Not keeping an agreement w/o renegotiating is not acceptable & another red flag. Of course, it's possible that his thumbs for texting broke. And then I read the comments here on Trustpilot and guessing the Universe has let me dodge a bullet. Adage: if something seems too good to be true, it probably is. Lot people writing about problems. Also see comments about a staff member being fantastic and the person is not in the staff member list on the website. Good grief, Charlie Brown. PS I'm a clinical psychologist with many years trading experience.
Response from Ninjacators LLCMay 10, 2024
Hello Helen, We truly appreciate your feedback and are committed to maintaining transparency in all our interactions. Our records show your previous purchases with us. Christian plays a central role in our programs, and the recent event was tailored for our Internal Group, which includes customers like yourself who are familiar with Christian's involvement. However, we acknowledge the need to provide more details about Christian for future events. Thank you for raising your concerns. It's important to note that we launched this product just last week, and we're delighted that you could attend this exclusive event. While we regret any miscommunication, integrity and transparency are core to our values. There appears to have been a misunderstanding regarding a direct call from our support team, as their primary role is to address your inquiries. Given your multiple interactions with our support team, we assume you have our contact details. Chris C., our representative, is from our sales team. We offer a complimentary call to address any questions you may have and to assess if our product meets your needs. However, we can see where this may have been confusing. Our goal is to ensure that our tools benefit our traders, while also understanding if they may not be the right fit for you. As your mention of our Trustpilot Reviews, we have addressed every matter raised to the fairest resolution we can. I apologize for any confusion and hope this explanation clarifies matters for you. Wishing you success in your trading endeavors as always.
Scott S.
The fact that you don't do a monthly took me out. I don't have 2 grand when my account is $7,000
Response from Ninjacators LLCApr 29, 2024
Hello Scott, Our records indicate that you purchased our Workshop. Rest assured, our team is here to assist you, and we're more than willing to offer an exchange or refund for your workshop purchase if needed. Please feel free to provide further details or reach out to us with any questions or concerns.
Deepu
My problem is not solved. still waiting on activation key. Top of that I would suggest have discord or some sort room to listen to cotches . getting into zoom not easy
Response from Ninjacators LLCApr 24, 2024
Hello, We apologize for any delay you may have experienced. Upon reviewing your interaction with our team, it appears that our Agent Brent provided a solution to you earlier today. Please don't hesitate to reach out if the issue persists. We're committed to your success.
David C.
Still testing out Robot Lab so it is too early to give a rating.
Response from Ninjacators LLCApr 18, 2024
Hi David, We understand, please reach out to our team if we can provide any help along the way. We're here to assist!
Mohamood B.
Sales presentation done very well. Lots of issues getting the product or support.
Response from Ninjacators LLCApr 3, 2024
Hello Mohamood, We're sorry to hear about your experience! Upon reviewing your request, it appears that our Agent Abigail has been actively assisting you to ensure you receive the necessary support and purchase details. Please rest assured that we are committed to helping you every step of the way!
George N.
The service is excellent, the indicators don't give me reliable signals, I have free Indicators that perform better.
Response from Ninjacators LLCMar 13, 2024
Hi George, Thank you for taking the time to share your experience. Your feedback is valuable to us. We're sorry to hear that our indicators haven't met your expectations. Our support team will be reaching out to you directly to discuss your options moving forward and hopefully restore your experience with us.
Eli G.
I think this service looks promising, but for someone that has never traded Futures it is going to take a lot of time to get up to speed. The free trial period should be 30 days so having the Free Funded accounts actually makes sense.
Response from Ninjacators LLCFeb 19, 2024
Hi Eli, Thank you for sharing your review and insights. We value your concerns and are committed to exploring improved offerings for your trading needs. Stay tuned for exciting developments!