Ninjacators is Americas #1 NinjaTrader® Innovator with over 450 mistake-proof NinjaTrader® Indicators & automated trading edges. Over 50,000 NinjaTrader® users in 29 countries TRUST US with their daily futures trading for a quicker and easier way to win their way everyday. Ninjacators is headquartered in New York with offices in Florida.Since 2008 Ninjacators has helped over 50,000 traders prosper faster on the NinjaTrader® platform. Developing over 450 innovative indicators. And nearly 100 unique plug-and-trade strategies with a proven trading edge.All based on our combined 70 years of successful institutional and retail trading experience.
Ninjacators LLC (ninjacators.com) has 556 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.
Also known as
Ninjacators, ninjacators.com
Website
ninjacators.com
Category
Internet & Software
Location
New York, New York
Listed on Five Star Index
2026
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The company replied to 100% of reviews.
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Most recent review: October 2026.
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Bought the software, can't access it.
Spoke to customer service once today and they didn't know why I didn't have access. Been trying to get ahold of them since then with no answer. Guess I'm getting ready to dispute the transaction.
Response from Ninjacators LLCDec 4, 2024
Hi Gary,
We sincerely apologize for the delay in accessing the product. After reviewing your interactions with our team, it appears that we've resolved the issue! We look forward to providing you with a better experience with us moving forward.
GU
Gus
Review for Black Beard Pro Algo Trading System (predicted windows not working)
Review for Black Beard Algo Trading System
Rating: 2/5 for the Product, 5/5 for Team and Customer Support
Black Beard Algo Trading System shows promise but falls short in its current state, especially given the investment required. The product have critical limitations, such as predictive time windows restricted to the 19th of each month and the inability to take anything but long positions on indexes. These constraints severely limit its flexibility and practicality for diverse trading strategies.
As it stands, the system feels unfinished, and it’s frustrating that the promised fixes are slated for the end of the year.
Paying customers deserve a functional and polished product today, not months later. These are not areas for improvement, rather than critical areas to be prioritized and to be fixed as soon as possible.
However, what sets Black Beard apart is its exceptional team and customer support, which are easily 5 stars. The team is responsive, friendly, and genuinely dedicated to resolving issues and supporting customers. It’s clear they’re committed to improving the experience, which gives me some hope for the platform’s future….
Overall:
Product: ⭐⭐
Team & Support: ⭐⭐⭐⭐⭐
If you’re new to algo trading and value strong customer support, it may be worth considering. But for traders looking for a fully functional system that has no limitations such as the ones above, I’d strongly recommend waiting until these critical issues are resolved. Otherwise the system works half of the month and on mostly long positions (frustrating).
Really hoping this is a priority for the company.
Response from Ninjacators LLCNov 25, 2024
Hello,
Thank you for your thoughtful review and for highlighting both the strengths and areas for improvement of the Black Beard Pro Algo Trading System.
We truly appreciate your feedback, and we want you to know that we are actively working on a new onboarding experience for new users, as well as optimizing the program to address the limitations you've mentioned.
It’s great to hear that our team and customer support made a positive impression on you, and we’re committed to enhancing the platform for all our users moving forward!
BS
Brenda S.
Nasty refund experience...
I immediately asked for a refund.... and a female by the name of Stephanie blew me off. It has a refund guarantee. It was less than 24 hours!!!!!
Response from Ninjacators LLCNov 25, 2024
Update:
Despite Brenda agreeing to our terms and conditions at the time of purchase, she later made unfounded accusations and threats against us. In the spirit of resolution, we granted her a full refund, even though it was not required under our policies. It’s unfortunate that she is now placing blame on us for her misunderstanding of the information provided.
We strive to provide clear and transparent communication and appreciate understanding from all our customers.
Hi Brenda,
Your purchase of Tunnel Trader comes with a clear 30-day "Love It or Replace It" guarantee. Stephanie has already provided you with the details regarding what your purchase entails, yet our support team continues to receive repeated inquiries from you.
Your request has been escalated as it falls outside of the purchase agreement, as we value respectful communication and do not appreciate how this situation has been handled.
JW
john W.
Signed up
Signed up. Got the license but zero other instructions. Called yesterday and no one called me back.
Response from Ninjacators LLCNov 25, 2024
Hi John,
We appreciate you letting us know but we're sorry for the experience so far. It looks like our Agent Cheryl has since responded to your inquiry to help you get started. We're here to help and hopefully restore your experience with us.
GR
GUNA RANJANI Y.
I have been calling and leaving several…
I have been calling and leaving several messages however no one reached out in 3 days. very disappointed
Response from Ninjacators LLCNov 17, 2024
Hi Guna,
I'm sorry, we reviewed your interaction with our support team and it looks like we've answered all of your requests.
We're always happy to help, please be sure to check your spam or junk folder. Thanks!
JA
James
Spent$1,500 on a product and never…
Spent$1,500 on a product and never received any communication about next steps. Had to email support to ask who took a day to respond. Not very impressive.
Note I received about 6 emails reminding me to purchase and then dead silence after I spent a lot of money.
Still not sure the email I received tonight is the training etc for the Destiny product.
I thought there was also access to a trading Tom or something similar.
I sent a check for $100k which was withdrawn from my Schwab account Last Wednesday morning. It is now Monday evening and the money is not in my account. Nor did I receive any form of communication acknowledging the deposit or it’s status.
100k is a lot of money. Should I be worried?
Response from Ninjacators LLCNov 5, 2024
Hi James,
Our Support Team Manager has contacted you directly to clarify why you did not receive the welcome email and offer further assistance.
Additionally, we recommend that you reach out to NinjaTrader directly, as we are a third-party software provider for the NinjaTrader platform.
If you have any further questions, our team will be here to help.
BR
Brett
YOUR PAYMENT LINK FOR THE BONUS DIDN'T…
YOUR PAYMENT LINK FOR THE BONUS DIDN'T WORK. I HAVE EMAILED YOU TWICE AND NO REPLY. A REALLY APPALLING EXXPERIENCE
Response from Ninjacators LLCNov 4, 2024
Hi Brett,
We're sorry to hear about your experience. Our Support Team Manager has reached out to you directly to address your concerns. We are committed to turning your experience into a positive one!
MG
Melinda G.
Ninjacators Tunnel Trader pkg
I purchased and paid for the Ninjacators Tunnel Trader on Sept 20, 2024 and signed for the Software Licensing Agreement, got the confirmation the same day, Ninjacators still asked to sign the agreement, so I signed the agreement again and got the confirmation on Sept 22, 2024, still don't get the License Key for the indication.
I regret paid for the Tunnel Trader pkg and they don't give me the license key for the indicator, that is a waste of my money for nothing.
Response from Ninjacators LLCSep 26, 2024
Hi Melinda,
We're sorry to hear about your experience.
It appears you've been in contact with our Support Team, and we have taken steps to ensure your access to the program and clarify how our tools are activated for licensing. We hope our assistance has resolved the issue, and we will follow up again to ensure you have a satisfactory experience.
Thank you for your patience!