Nihao OpticalReviews of nihaooptical.com

Response from Nihao OpticalMay 26, 2021

Hi Aprile, We are full of regret to know that you have not received your package yet. Our logistics are giving customers a big headache. A massive delay across the US Customs is an incident beyond our control since it is a Federal Agency. And we are aware of that. We are now working on the improvement of the shipment tracking system in the hope that we can monitor each parcel and notify the customer if any anomaly (e.g. delay, return) detected. Would you mind provide the order number so that we can give more records of your case? It's helpful to figure this out. We encourage you to contact us at +1 (302) 240-9966 or by email at [email protected]. We are eager to resolve this matter to your satisfaction and hope to hear back from you soon. Thank you. Have a nice day.

Response from Nihao OpticalApr 27, 2021

Hi there, Thank you for reaching out. We apologize for any inconvenience caused. But we can not find your order information via your name. Would you please send us an email about your problem to [email protected]? After we receive your email, our agent will give you a reply within 24 hours. Thanks for your kind understanding. Please feel free to contact us if there is any question. Have a good day.

Response from Nihao OpticalApr 22, 2021

Hi Markus, We are full of regret to know that you have not received your package yet. I can totally appreciate how frustrating it is to be waiting for your delivery, I wish there were a way for us to get it to you sooner. It might help to start with some background on what happens in the situation: We are now working on the improvement of the shipment tracking system in the hope that we can monitor each parcel and notify the customer if any anomaly (e.g. delay, return) detected. Would you please check your inbox for the email we sent you regarding the resolution? Again, we apologize for the long wait and inconvenience it caused you. Thank you. Have a nice day.

Response from Nihao OpticalApr 14, 2021

Hi Lee, Thank you for sharing your experience with us. We just searched all over our service history by the email you placed the order with, as well as the order number. But we couldn't find another order you placed. Would you please check your inbox for the email we sent you regarding the resolution? Again, we apologize for the long wait and inconvenience it caused you. Thank you. Have a nice day.