Nihao OpticalStylish Prescription Glasses&Affordable Eyeglasses online On Nihao, we care about not only your vision but also your fashion. Thus, we try our best to design and manufacture the glasses with our highest standard and ship them to you in the best swift ...
Nihao Optical (nihaooptical.com) has 39 customer reviews on Five Star Index, with an average rating of 3.5 out of 5.
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Amber S.
My glasses are gorgeous - I get compliments where ever I go! Even the girls in Visique Botany admire them and understand completely why I buy the frames from Nihao, they just don’t stock ‘cool’ modern frames like the frames from Nihao. Love the ‘Try On’ application and delivery quick!!!
Belinda D.
Trying to download app
Response from Nihao OpticalDec 3, 2021
Hi Belinda, Thank you for reaching out to us. We are sorry to tell you that we don't have an APP at present. We encourage you to contact us at +1 (302) 240-9966 or by email at [email protected] and let us know if you have any other questions. We are eager to resolve this matter to your satisfaction and hope to hear back from you soon. Have a nice day.
DM
Poor customer service that's the same as others describe here. Nihao did not put a complete address on the package (missing the apt. number) and it was returned to sender. It's now been a full month of back and forth of Nihao passing the buck, asking us to open a missing package claim with USPS. This is something we cannot do as it's the shipper's responsibility. We have told them this numerous times and it's always the same response. This is very poor customer service and we're out glasses and they don't seem to want to provide a refund. You get what you pay for indeed. I'd rather pay double and just have a pair of glasses then endlessly deal with this sort of behaviour. There are so many other providers—stay away from Nihao.
Response from Nihao OpticalJun 30, 2021
Dear customer, We are full of remorse to know that your shopping experience with us was not good. Due to the shipping address is not complete, the package was returned to us. We have arranged the redelivery and your package is moving within the USPS network and is on track to be delivered to its final destination. It is currently in transit to the next facility. You could receive your glasses in a couple of days. Again, we apologize for the long wait and inconvenience it caused you. Thank you. Have a nice day.
Patsy R.
Very reasonable price for frames and postage. Speed of delivery as you would expect as they are coming from China. I could track the parcel en route. Good quality and sturdy product. I will buy from them again when I need another pair.
Isaac L.
I’ve ordered these pair as suggested by a friend. Not sure about what to expect but a providentially opportunity came to light upon receiving these gorgeous & functional glasses to my complete surprise. I kissed & hug my wife to my delight that I could finally see her visibly within my sight. Thank you Nihao‼️
sonja E.
I have been purchasing from Nihao for many years. I did have one problem once with a new prescription, I had entered it wrongly, completely my fault,and Nihao at least offered huge discounts on correct glasses. Since then I have had no issues whatsoever. Prompt delivery, excellent service. And I live in Australia.
freedom C.
Horrible customer service! I received the wrong glasses ordered. It took them several days to respond to my inquiry/grievance. Additionally, no one was ever available when I called their “so called” business line during their stated business hours. When they finally got back to me, they wanted me to pay additional money for the same glasses I ordered in a different color. Completely unacceptable! I’m waiting on a FULL refund. As far as I’m concerned, they’re con artists. Save yourself time and money! Don’t do it!!!
Response from Nihao OpticalJun 5, 2021
Dear customer, We are full of remorse to know that your shopping experience with us was not good. It's a little busy in our working time, maybe you can contact us again later or email us at [email protected], and we will reply it at the first time. Meanwhile, if there is an abandoned record in our system and our agent will call you back. I have referred back to your contact history and read all the emails so far, you would like to change to another frame as your replacement, so there is a price difference, that's why there is an extra charge. We have arranged the replacement per your request. Days of processing time are necessary. We sincerely apologize for any inconvenience this may cause you. You are always more than welcome to contact us for all questions you have on the website, products, or other things. Your valuable opinions will be the driving force for our continuous improvement. Thank you for your patience and support. Have a great day.
steven
I can understand the 28% bad reviews, I also purchased glasses had a difficult time tracking them and when they arrived via USPS (United States Postal Service) they where returned to sender due to incorrect address, I spent allot time trying to contact customer service, when finally they advised USPS must have made mistake, we did not. and here i sit with no glasses, and no refund. cant cancel order as they apply 20% penalty even thou the shipping courier says it was an incorrect mailing address. Be careful, i got what i paid for.....right.....
Response from Nihao OpticalJun 5, 2021
Hi Steven, We are full of regret to know that you have not received your package yet. Something the USPS maybe mess up the delivery and returned the package to the sender. We have contacted the shipper to figure this out. Would you please check your inbox for the email we sent you regarding the resolution? Again, we apologize for the long wait and inconvenience it caused you. Thank you.
