Jill D.
My 10.5 tog duvets
My 10.5 tog duvets, all 3 of them melted internally inside once tumble dried!!! Internal melting now hardened and crispy areas throughout that have adhered to the cover in places and it cracks when you try and separate it - most uncomfortable to sleep with as I try and get this sorted but unfortunately Nightlark aren’t interested in assisting or commenting on as I purchased them from another store!! Nightlark are selling these duvets through a lot of major stores yet it seems they’re not taking any responsibility and don’t care that we will now be left duvetless as the items are returned for inspection!!! Such poor customer service for faulty items that actually cannot be tumble dried as the care instructions state they can and should be!! Even low temperature tumble melted the third one!! Very poor so beware before buying this top end priced coverless duvet - summer is well and truly over and the only way to dry them totally is a tumble dryer!!

