Vasia T.
1) I booked a studio flat in Newcastle …
1) I booked a studio flat in Newcastle which they gave to someone else although I had already paid for 3 months in advance plus deposit 2) In order to make it up to me they suggested to give me another room which someone else had already booked and paid for but hadn't arrived yet!! 3) The central office in London doesn't communicate properly with their employees in Newcastle , so I get totally different information from the two parties regarding my refund. 4) I ask them for a deposit slip . They are trying to communicate with the financial department for a whole day and what they gave me was a paper with reference numbers and not my name and my bank details. 5) After 2,5 months I find out that they haven't returned the whole amount and they still owe me 400 pounds, but every time I try to talk to them they say they can't help and they will have to talk to the financial department, which they NEVER do!!! I would suggest not to trust them!
Response from nidoliving.comNov 28, 2017
Dear Vasia, Thank you for taking the time to review. As soon as we were aware there was an issue, the team offered a solution and tried as best as possible to accommodate and support. We apologise for the inconvenience that was caused due to a double booking by the previous owners of the building. In regards to the payment issues flagged, it seems there have been refunds processed to different cards owned by you, which may have caused confusion. It seems they were all processed in a correct and timely manner a few months ago. The team sent you further communication last Friday so we hope this would have clarified any confusion. Feel free to contact us with any further questions. Kind regards, The Nido Team



