Chelsea Le R.
Slacking CS
I emailed immediately after ordering to get my address updated alongside messaging on IG, FB AND TikTok. Note: I couldn't find a phone number ANYWHERE – convenient. I had typed in my new one and then something glitched with payment and it must have reverted to the old one by the time I hit pay again. Customer Service took hours to reply and told me it was too late and the order had been shipped. No shit, you took hours to reply. If someone can pack and send it, someone can reply to an email/DM. I also doubt the package has been picked up by a courier since the tracking doesn't display any results. Pretty disappointed in this company.
Response from NIDAAug 21, 2026
We're sorry for the frustration here, and we understand how stressful it is when an address issue can't be caught in time. You're right that a quicker reply would have made a real difference, and that's fair feedback we take seriously. We'd still like to help where we can—please reach out to us at [email protected] so we can look into the tracking and see what options are available.