Lucy M.
3 months still waiting for my order
3 months still waiting for my order. Nothing. And they don’t respond to my emails!! Scam

Premium Korean skincare brand fusing nature and science for exceptional results—featuring products we use and recommend to those we love.Made with ❤️ in 🇰🇷
NIDA (nida.co) has 124 customer reviews on Five Star Index, with an average rating of 4.0 out of 5.
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Lucy M.
3 months still waiting for my order. Nothing. And they don’t respond to my emails!! Scam
rahulbadhan
Such a fake product just hylarunic acid has no effects on skin after usage for 2 weeks also they require you to pay shipping back to south korea and product needs to be less than 50% used and they say it 30 day satisfaction gaurantee good lick with shipping fees
Frances C.
Felt good going on, have had an allergic reaction to the creams, face is red and swollen.
acegolfer
I ordered a number of items, and only some were delivered. I am still waiting on the items and all emails to NIDA are being rejected. I used the creams and the salmon serum - they are very dry and not moisturising at all. I would't trust that what you have ordered will be delivered, nor beneficial for your skin. Very disappointing experience and products - buyer beware.
Response from NIDAOct 10, 2026
We're truly sorry to hear about your experience — both with the missing items and the difficulty reaching us. This is not the standard we hold ourselves to. Please email us at [email protected] so we can look into your order and make this right. We also appreciate your feedback on the products and will take it on board.
D J S.
I tried to cancel my order, the request was ignored - to this day I've had no response. The package too 2 weeks to turn up and they hadn't put the house number on the package. The product is no better than any other I've tried. Don't believe the hype. Average and certainly not worth the disrespect or inconvenience!
Response from NIDAOct 7, 2026
We're sorry about your experience. Your cancellation request should have been answered, and the delay and the missing house number on the package fell short of what we aim for. We understand how frustrating that is. Please email us at [email protected] with your order details so we can look into it and work with you to make things right.
Rachel W.
The moisturizer and eye cream irritated my skin. It caused my cheeks to go red and patchy and increased pigmentation. My skin still has not healed two weeks later. Definitely avoid this product especially if you have sensitive skin. My eyelid is also red and itchy after using the eye cream.
Response from NIDAOct 7, 2026
We're very sorry to hear about the irritation you've experienced, especially the redness and the effect on your eyelid. We understand how upsetting that is, and we're sorry your skin hasn't healed after two weeks. Please stop using the products and consider seeing a doctor or dermatologist if it continues. We'd also like to help, so please email us at [email protected] with your order details and we'll look into this with you.
Tina
I recently had a TERRIBLE experience with NIDA , both in customer service and varying quality of product. Your first order , they are all over you with support and the product quality is high. By the second order , I received a watered down serum ( I sent them a video) I had just opened . The first serum had the colour and flow of liquid honey - the second was pale yellow and came out and applied like tap water . I reached out directly to customer service, several times with video verification and was told - oh our products ALWAYS vary in colour and texture each batch but we guarantee the product is exactly the same quality .Definitely NOT . The second order was no different than weakly coloured water . The company made no offer to make things right . I am very disappointed in their lack of integrity, transparency and quality control. Buyers beware- the initial product you receive may not be the product you receive again. One star - very disappointed in their lack of ethics .
Response from NIDAOct 7, 2026
We're sorry your second order didn't match the first, and that you felt unheard after contacting us several times with video. We understand how disappointing that is, especially when you expected the same product each time. Your feedback on consistency and communication is taken seriously. Please email us again at [email protected] with your order details and we'll review this with you and try to make things right.
Michael
Product does not work. I used it 2 times a day for 30 days & NO RESULTS. Product doesn't absorbs very well. I emailed about a refund & received a run-a-round. Avoid