Nicoletta CarloneOriginal creations, vintage-inspired designs, and curated items selected from around the world
Nicoletta Carlone (nicolettacarlone.com) has 141 customer reviews on Five Star Index, with an average rating of 3.8 out of 5.
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Noelle K.
I never recieved my product and I'm currently waiting on how to fix the issue. I have been in contact, but am still waiting on a response.
Response from Nicoletta CarloneApr 22, 2024
Hi, we have emailed you multiple times but our replies bounced back as undeliverable. Please contact us with a different email if possible. Thanks, Stanley, Customer Service.
Nickblueline
Excellent looking product. Expedited quickly and informed every step of the way!! Thank you!
Alyssa M.
The earrings are even cuter in real life and such great quality.
RJK
Their items are cute but they’re way overpriced to make their constant specials seem like a good deal, and they’re cheaply made. My headband broke after only 3 wears, one of my orders never arrived because they sent it to the wrong address, and my final order (because I won’t be placing another one) took a month to arrive and will be returned because the hat’s spiderweb design is literally just a sticker that’s already falling off. It’s a shame because they have some really unique stuff that I’ve gotten compliments on, but it’s not worth it because it’s all just cheap crap that won’t last. Regarding their response, this is not factually correct. The tracking listed a different city. If the driver accidentally dropped it off at the wrong address it wouldn’t change the city in the tracking. Btw I still haven’t been able to return the hat because they’ve stopped responding to my emails.
Response from Nicoletta CarloneJan 5, 2024
Hi, I emailed you earlier today about the order that was shipped to the wrong address. This was a UPS error. We put the correct address on the shipping label. The good news is we reshipped your order and you should have replacements soon. Did you receive my email about this? I asked if you could please let me know when the replacements safely arrive. Contact me any time if you have questions. -Stanley, Customer Service
Smith
Fast shipping. The Freya headpiece was beautiful for our art deco new years party. Lots of compliments.
KARLA S.
The headband popped up in my Facebook feed & I hadn't seen it before so was interested. With a considerable sale, it was still $40 with shopping. Little did I know, almost identical headbands are selling on Amazon for as low as $6. While we're made,I don't think Nicoletta's is worth $40. And, one major criticism, the roses look elevated in the photo. They sit very flat on head so they don't really look like roses so I am wearing another headband under this one to give the illusion of elevated roses.
Response from Nicoletta CarloneMay 18, 2024
Do you know about our Happiness Guarantee that allows you to return an item for a refund or exchange? Check our website for more details.
MEGAN D.
Quick shipping. Lovely product
Lucyann B.
I’ve messaged twice about a brooch that arrived broken. I haven’t heard back from Address: 1436 S E Street Oxnard, California 93033
Response from Nicoletta CarloneDec 9, 2023
Hi Lucy, on November 25 we received your email with the photos of the brooch with the missing stones and emailed you that day but did not receive a reply. We emailed you again on December 7 and still no reply. Perhaps our emails are going into your spam folder? In any case, we are happy to replace the brooch. Could you please email us again to confirm the shipping address for the replacement? Thanks and sorry for the email problem.
