NICE inContactThrough a powerful combination of our technology, people and partners, we help organizations transform their customer experience into a business-driving competitive advantage. We make it easy for contact centers to win every customer interaction, deliver great customer experiences, and achieve their business goals—all from the flexibility and reliability of the cloud.
NICE inContact (niceincontact.com) has 268 customer reviews on Five Star Index, with an average rating of 4.0 out of 5.
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Ryan A.
inContact CXOne is a comprehensive and complete call center solution. It provides custom reporting, advanced workflows via inContact Studio, softphone for desktop, and much more. It really is an all-in-one package for call centers.
Response from NICE inContactJan 21, 2020
Thank you for your comments, Ryan.
Abby S.
I like the service and the people. They are trustworthy and honest. There have been more than few outages that we did not enjoy. Which is why I only gave 4 stars.
Response from NICE inContactDec 17, 2019
Abby, thank you for your feedback. We're sorry to hear about the outages. We'll pass along your feedback to our team.
Jacarri (CS & Sales M.
This is the 3rd company I have worked for where Incontact is the preferred contact center software. The platform has many helpful tools for handling customer contacts, and reporting that help make life much easier for a manager like myself!
Response from NICE inContactNov 25, 2019
Thank you Jacarri! We are happy to hear our software helps you manage your day-to-day.
Julia
lagging on calls makes the experience for both the customer and agent difficult.
Response from NICE inContactNov 25, 2019
Thank you for bringing this to our attention Julie. We will pass along your comments to our team.
IT
Incontact is fast and reliable
Response from NICE inContactNov 25, 2019
Thank you!
Chris
Reporting is lacking and/or difficult to use. Enhancements to the workforce intelligence piece would be helpful as well. Altering is rather limited.
Response from NICE inContactDec 17, 2019
Thank you for the feedback Chris. We are always working to improve our software. We will pass along your valuable insight to our development team.
Meaghan
I like the incontact platform, as it's easy to use and makes it easy to track metrics
Response from NICE inContactNov 25, 2019
Thank you Meaghan! Glad to hear it is easy to use.
Kemon
InContact has the a list of features that helps with making things easier in monitoring mapping forecasting
Response from NICE inContactNov 25, 2019
Thank you for the insight. We are happy to hear that it is making your day-to-day easier.
