NGCReviews of ngccoin.com

1) assigned wrong Davenport number to 1500s German taler coins for which Davenport is well-known as a reference. This may affect the coin value by thousands. 2) grading service seemed much slower than the claimed timelines 3) Fedex lost a $25K coin that NGC sent back to me after grading. Very rarer coin which comes up for sale maybe every 10-15 years. NGC seemed more interested in slowly settling the insurance claim than about actually finding the lost coin.

NGC lied about my grading process in person at the World of Fair Pittsburgh PA show. I submitted a Claim against them for deliberately lying to me and my wife. I was to have the opportunity to pay for grading if they graded lower that MS 64 and get them back without labels before the show was over. In was onsite grading. Frankie said my coins would be graded at show. I would know the grades before show was over. So I could decide and pay for services. That never happened, they took them back to FL graded them lower. Sent them back to me with labels on the coins. I cancelled my membership and will never use a grading service again.

Customer service is non existing! I can not say anything positive about their employee which is not willing to help resolve the problem they produced!

Given the thousands I have spent with NGC over the years, I have gotten sick of third party companies selling perfect 70 coins before they're even released from thr Mint. When I do get orders from the mint and send them in, I find I often get a lot of MS/PF69, I assume so NGC can keep top coin populations low for the bigger companies. It's a racket, and NGC has already been scrutinized across its different ventures in the past for employees manipulating grades. I still use NGC for oversized coins out of a lack of competitors, but I have switched to PCGS and PSA for coins, currency, video games, and collectible cards. The results have been much better for me. When I have complained to NGC about entire orders of mint coi s eith low grades, they just tell me I'm mistaken.

Customer is nothing to them!

Extremely disappointing experience. Unfortunately, this is my second very bad experience with NGC London. I submitted a valuable coin for on-site grading at the Munich show, an event I’d been waiting months for. More than a month later, my account still showed the coin as ‘in transit’. I contacted customer support several times, but no one seemed to know what had happened. Only after I called and insisted on an update was I told the issue was supposedly with the courier and that the coin had never been delivered. I paid a significant amount of money for this service and expected professionalism, transparency, and proactive communication. Instead, I had to chase them for information about my submission. A company offering premium grading services should monitor shipments, keep customers informed, and take responsibility when problems arise. Based on my two negative experiences, I no longer have confidence in NGC London. I cannot recommend their services to collectors who expect reliable customer service and professional handling of valuable coins.’

This too supposed to be a trusted, grading service with integrity. It is not. They change grading tiers, without notice to you, and some coins never identified as to what they are grading, and mark them ''not genuine''...without ever looking at the item. If not identified, they never even checked it. More, they do not give you credit for membership fee of $150. They will change grading tiers to higher costs without your permission. Makes you wonder if they ever even check your coins. Just flat out claim they re not genuine. Beware, PCGS and NGC are both SCAM operations to rake in your $ . Scam and Scam all the way. Beware and speak up on line and let the word know what these money grabbers do. No Trust and No integrity what so ever. Beware. They overcharge you. and refuse to refund your money.

We sent 14 coins to NGC to be graded . Turn around time was about 2 months , average time for us . We usually are not in a hurry and this is the cheapest way for us . As our coins were going through the process they texted me for a penny that they wanted to conserve it ( cleaned ) . I texted them back within 24hrs and said YES . They expect you to respond within 1 business day , which I did . After about 2 weeks I called them , always a rep who works at HOME . These reps are very experienced at the questions I ask. Then I found out that the penny that I said to clean was NEVER cleaned and got it back in a flip . They need to give the customer MORE time to respond . I DON'T sit around with my phone in hand to answer every tax . Now we sent the penny back down as soon as we got it home , had to repay all the fees again because I told them when they had it there to CLEAN IT . HOW CAN THEY EXPECT PEOPLE'S RESPONSE IN SUCH A SHORT NOTICE? PLEASE extend the timetable for this procedure at least 3-4 days . What if I was sick , in the hospital, lost my phone ect. This is UNEXCEPTABLE on their part . They MUST have seen something on that penny to recommend conservation . It was a 1971D with the outline of Lincoln barely visible. I have been collecting coins for 50+yrs and NEVER seen one of these kinds of pennies . I looked on e-bay and saw only 1 very close and they were asking $1,500.00 for the penny . ALL lettering was visible and the reverse was red and looked great . So now we will have to wait again for this penny . ALL I'M TRYING TO SAY IS GIVE MORE TIME FOR TO DO THIS PROCEDURE NOT JUST 1 BUSINESS DAY . We have been customers for over 20yrs and this is the first time they recommended a coin sent to be graded to be cleaned . We believe they have seen something SPECIAL about this penny for wanting it to be conserved . Will keep everyone UPDATED when we receive the results . We think this was VERY UNPROFESSIONAL on their part .