NGCReviews of ngccoin.com

We sent 14 coins to NGC to be graded . Turn around time was about 2 months , average time for us . We usually are not in a hurry and this is the cheapest way for us . As our coins were going through the process they texted me for a penny that they wanted to conserve it ( cleaned ) . I texted them back within 24hrs and said YES . They expect you to respond within 1 business day , which I did . After about 2 weeks I called them , always a rep who works at HOME . These reps are very experienced at the questions I ask. Then I found out that the penny that I said to clean was NEVER cleaned and got it back in a flip . They need to give the customer MORE time to respond . I DON'T sit around with my phone in hand to answer every tax . Now we sent the penny back down as soon as we got it home , had to repay all the fees again because I told them when they had it there to CLEAN IT . HOW CAN THEY EXPECT PEOPLE'S RESPONSE IN SUCH A SHORT NOTICE? PLEASE extend the timetable for this procedure at least 3-4 days . What if I was sick , in the hospital, lost my phone ect. This is UNEXCEPTABLE on their part . They MUST have seen something on that penny to recommend conservation . It was a 1971D with the outline of Lincoln barely visible. I have been collecting coins for 50+yrs and NEVER seen one of these kinds of pennies . I looked on e-bay and saw only 1 very close and they were asking $1,500.00 for the penny . ALL lettering was visible and the reverse was red and looked great . So now we will have to wait again for this penny . ALL I'M TRYING TO SAY IS GIVE MORE TIME FOR TO DO THIS PROCEDURE NOT JUST 1 BUSINESS DAY . We have been customers for over 20yrs and this is the first time they recommended a coin sent to be graded to be cleaned . We believe they have seen something SPECIAL about this penny for wanting it to be conserved . Will keep everyone UPDATED when we receive the results . We think this was VERY UNPROFESSIONAL on their part .

I heard that it costed about $20 per coin to have them graded, so I paid for NGC membership. I then found out that to have my 2 Ben Franklin half dollars graded would cost me over $200, plus shipping. I will not be utilizing the membership after all. Plus, after reading all of the recent complaints about NGC, I decided to completely opt out and beg for a refund…

Awful turnaround times. My last batch of coins was submitted on 5/10/25, with an "estimated" turnaround of 30 days. It's been listed as "Scheduled for Grading" for more than 100 days. This is unacceptable, and I won't be submitting again.

I have had NGC grade hundreds of coins for me. I have coins there now. They have had them since August. It is now Nov., 14th. When the coins were submitted the site said 42 days. I just looked today and now it says 66 days. It is just so wrong to treat customers like that. I just saw they are owned by the Blackstone group. Same people who had the guy in their comerical that shot President Trump. I am going to look for someone else to grade my coins for now on.

I had a very high grade 1998-D Washington Quarter - likely near or top population - sold to me by a reputable, NGC-authorized dealer who provided assurances and evidence the coin came directly from a U.S. Mint set. I have the video to prove it. I submitted it for grading with a sworn statement to its authenticity, and offered to provide the video and evidence of the coin’s authenticity. NGC disregarded what I offered, ignored my sworn statement, and graded it “UNC Details - Artificial Toning.” The coin, at MS67 is worth over $220, and at MS68 it’s over $2,000. With “UNC Details” it’s worth 55 cents! When I inquired, they said it was the grader’s opinion, admitted to not considering my sworn statement, and refused to consider the video evidence. Their solution: re-submit it for grade review. This will, of course, cost more, and they said on grade review, they would not consider my sworn statement nor any evidence supporting a straight grade. I’ve heard rumors of population control by NGC. I hope that wasn’t the case here. But at a minimum, NGC failed to consider everything about this coin before giving a “Details” grade. NGC represents itself as the top coin grader, as well as working to protect the integrity of numismatics. I disagree, and this experience supports my disagreement. I didn’t give a 1-star because the customer service representative I spoke to was understanding of my frustration, despite not being able to do anything about the situation.

Here is what their web site states: "With an unparalleled commitment to accuracy, consistency and integrity, Numismatic Guaranty Company (NGC®) is the world's largest and most trusted third-party grading service for coins, tokens and medals. Since 1987, NGC has graded more than 60 million coins, each one backed by the industry-leading NGC Guarantee." The fact that they don't even read TRUSTPILOT reviews makes me wonder .... Recently (May 2024) I submitted an American Gold Eagle for review and it was returned to me with a major scratch or scuff on the obverse of the plastic case. Ironic because I ordered a scratch resistant case for extra protection. To their credit they are swapping out the case. Also, May 2024 on a 4-coin "World" gold set submission one of the coins was placed in the slab with the coin nowhere near being properly aligned. Both obverse and reverse should have been 12:00 orientation but were off significantly. I have an email to their customer support folks, and we will see where that goes. I’ll update here after they take a position on the issue. Finally on a Japanese gold ¥5.00 coin they refused to give me any information regarding their assessment of "ALTERED SURFACE" (and refusal to place coin into a slab), stating is was proprietary information. Such a vague and ambiguous final analysis made it difficult for me to get a return of my money from the original seller of said coin as I could only articulate it had an altered surface. I pay almost $300 for a year subscription and am now left wondering if it is worth it. Judging from other reviews I'm guessing not. I hope NGC gets things turned around sooner rather than later.

NGC used to give the value of a specific coin registered with the NGC but now it refers to looking up their price guide that is a PITA .

well i wish i had read the reviews. before as well. i had sent in 12 coins and this was the second time i sent coins in. (1) was a 1964-D what looks like a copper nickel that weights 6.5 grams. it came back as vf details environmental damage.no mention of the weight which is 10 grams overweight for a 1964 nickel. next one was 1958-D penny that came back MS 63 RB LOL its gold-plated front and back. one was 1970-S LARGE DATE PENNY. Came back MS-64 BN. LOL there isn't brown anywhere on coin. im done with NGC.